Stage Customer Service Quality

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Position Snapshot
- Nespresso, Milan (Assago) HQ
- Undergraduate or Master’s students/new graduates in Economics, Business Management, Management Engineering, Business Analytics, Statistics, Data Analytics or related fields
- Nestlé welcomes people with disability
- Full-time internship (6 months) – We offer a monthly allowance of €900, free access to the company canteen, free access to a partner gym near the office and a company laptop
- A dynamic, people-focused environment that encourages autonomy, trust and a results-oriented way of working
- Start date: September 2026

Position Summary
At Nespresso, we are committed to delivering unforgettable coffee experiences while making a positive impact on people and the planet.
As part of the Quality team within the Customer Relationship Center, you will support activities related to Customer Service Quality, Customer Experience and Voice of the Customer analysis. You will contribute to performance monitoring, customer feedback analysis and insight generation,



helping identify opportunities to improve both customer satisfaction and service quality.
Throughout the internship, you will gain hands-on experience in reporting, dashboarding, data analysis and digital innovation, while learning how a multinational company monitors and continuously improves its customer service performance.
This internship is ideal for candidates interested in Customer Experience, Service Quality, data analytics and continuous improvement.
A Day in the Life
- Collect, validate and analyze quality and customer experience data from multiple sources.
- Build and maintain dashboards and reports using Excel and Power BI.
- Monitor Service Quality and Customer Experience KPIs, identifying trends, anomalies and improvement opportunities.
- Generate actionable insights through data analysis and root cause investigations to support decision-making and continuous improvement.
- Contribute to digitalization, automation and AI-driven initiatives, including

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b953c