Electronic Technical Support Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b9b9l

Creating Peace of Mind by Pioneering Safety and Security
- At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and _beyond. Additionally,_ in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._ Main Tasks and Responsibilities
- Follow a complete project from the order to the customer hand hover and coordinates and controls CISA Technical Centres on site on the field or from the office.
- New plants startup (devices configuration and customer training).
- Train the CISA Technical Centers about CISA products configuration, installation and customers management.
- Interact with the colleagues of the Technical Support and Sales teams to define the best systems and the devices list, to better match the customer requirements.
- Use tools and measurement instruments during site inspection to collect the information, necessary to define what components are needed.
- When necessary install and uninstall different devices and verify the correct installation and connection.
- Support, with the Technical Support Team, the Sales teams by provide the devices list, to better match the customer requirements.
- Provide technical solutions,



how to interact with the customers and best practices to Technical Support teams. **Required Skills**: - Have the ability to support and coordinate single technician and teams.
- Be able to properly deal with customers and adapt to different situations and customer requirements, proposing the best solution.
- Willingness to travel at short notice mainly in Italy, but also abroad.
- Skills in assertive communication and open mind and behavior in stress situations.
- High knowledge regarding electronic devices electrical/ethernet connectivity, and ability to manage proprietary software tools to configure electronic devices.
- High Microsoft office knowledge especially Excel.
- Basic electrical knowledge.
- Basic Ethernet network knowledge.
- Basic mechanical knowledge. Qualifications
- English language fluency (mandatory)
- IT literate with working knowledge of Microsoft Applications, essential (Excel, Word and Powerpoint).
- 2 years of experience in Technical Support/After Sales.
- Highly motivated and passion driven. We Celebrate Who We Are! contact our Talent Acquisition Team © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b9b9l