Customer Service Tech - Southwest VA

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Job Description - Customer Service Tech - Southwest VA (2603259)

Customer Service Tech - Southwest VA - 2603259

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Essential Duties and Responsibilities

- Evaluates homeowner repair issues to determine if they are warrantable items
- Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
- Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
- Schedules and manages subcontractors to make designated warranty repairs
- Ensure all repairs are completed within compliance standards
- Certifies warranty work is completed within contractor obligations
- Develop and maintain good rapport with subcontractors and homeowners
- Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
- Processes charge-back documentation and invoices




- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to work overtime
- Ability to travel overnight

Qualifications

Education and/or Experience

- High school diploma or general education degree (GED)
- Three or more years related experience, including carpentry work, drywall, texture repair and painting
- Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
- Excel in effective and positive communications
- Work effectively in high pressure situations
- Ability to work independently and be productive without supervision
- Ability to provide a systematic approach in carrying out assignments
- Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
- Proficiency with MS Office and email
- Ability to lift and/or move up to 50 pounds

Preferred Qualifications

- Experience with minor electrical, plumbing and HVAC repair work preferred

Benefits

- Medical, Dental and Vision
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life & Disability Insurance
- Vacation, Sick, Personal Time and Company Holidays
- Multiple Voluntary and Company provided Benefits

Salary Range for this position is $60,000-$70,000 with additional premio potential

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