Senior product designer
Pubblicato il 07-08-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Designer (Customer Success) based in Italy. Join a remote-first product organization where you'll shape the future of the customer journey beyond the point of purchase. In this strategic design role, you will create seamless experiences across delivery, returns, repairs, replacements, and customer support while helping drive the evolution of AI-powered service experiences. Working alongside product managers, engineers, and cross-functional teams, you'll influence long-term product strategy, identify high-impact opportunities, and ensure consistency across complex ecosystems involving multiple partners. This is an opportunity to combine user-centered design, experimentation, and innovation to deliver meaningful improvements that enhance customer satisfaction and business outcomes. Accountabilities Lead the design of end-to-end post-purchase experiences, including order tracking, delivery management, returns, repairs, replacements,
and customer support journeys. Shape the user experience of AI-augmented customer service solutions, designing intuitive interactions across conversational interfaces and human support touchpoints. Identify and prioritize strategic product opportunities using customer research, data, and experimentation rather than relying solely on predefined roadmaps. Collaborate closely with product managers, engineers, and designers across multiple squads to deliver consistent, seamless customer experiences throughout the entire service journey. Design experiences that effectively coordinate interactions between customers, operational partners, logistics providers, and other stakeholders while balancing user needs with business and technical constraints. Advocate for customer-centric design decisions, continuously testing assumptions, validating solutions, and refining experiences based on measurable outcomes.