IS&T Workplace Operations Senior Specialist
Pubblicato il 07-08-2026 - Vendita al dettaglio e all'ingrosso / Import-export in Italia
IS&T; Workplace Operations Senior Specialist
Reference
FEND04414
Job title
IS&T; Workplace Operations Senior Specialist
The position is based in Rome. The IS&T; Workplace Operations Specialist reports to the IS&T; Unit Director and operates within a global luxury Group, contributing to the delivery and evolution of the Digital Workplace services across multiple regions and business units. The role ensures a premium, seamless end‐user experience aligned with Maison and Group IS&T; standards and governance. It requires strong coordination with central IS&T; teams, regional IT functions, and corporate stakeholders to guarantee consistent service quality across the organization. This position is key in supporting high‐end corporate users, boutiques and executive environments.
Job responsibilities
Support and execute strategies to maintain and build modern digital workplaces by integrating collaboration tools, communication platforms, and user‐centric technologies to enhance employee experience and productivity.
Identify and implement emerging technologies and best practices to continuously improve the workplace environment, including sustainable IT initiatives.
Continuously assess and improve user experience through usability testing, feedback collection, and training programs to ensure alignment with user needs and business objectives.
Lead engineering, operations, and governance of workplace technologies (endpoints, collaboration tools, mobility services) across corporate offices and boutiques, ensuring alignment with Brand and Group standards.
Act as the main technical escalation point, providing expert‐level troubleshooting for complex or critical issues and driving root‐cause resolution.
Deliver high‐quality technical support for executive users and premium environments.
Collaborate with central IS&T; teams to contribute to architecture principles, governance, and strategic roadmaps.
Drive local implementation of global workplace initiatives, ensuring proper integration a