Keyholder / Arrival Coordinator
Pubblicato il 07-08-2026 - Altro in Italia
Romeloft is hiring: Check-in Representative / Arrival Coordinator
Romeloft is a high-end short-term rental company managing a portfolio of quality apartments in central Rome.
We are looking for a reliable, well-presented and highly service-oriented to join our guest arrival team.
This is a hands-on hospitality role.
The successful candidate will personally perform many guest check-ins across our apartments, while also helping coordinate the daily arrival schedule and making sure every guest receives a smooth, warm and professional welcome.
For Romeloft, the check-in is not just a key handover. It is the guest's first real impression of the company. We are looking for someone who understands this and wants to represent the brand with care, elegance and confidence.
Main responsibilities
Personally welcoming guests at Romeloft apartments in central Rome
Explaining the apartment clearly: keys, Wi-Fi, air conditioning, appliances, building rules and local practical information
Coordinating guest arrival times with the office and the rest of the team
Monitoring delays,
late arrivals and last-minute changes
Liaising with cleaning and maintenance to confirm that apartments are ready before guests arrive
Reporting apartment issues quickly and accurately after check-in
Representing Romeloft as a true brand ambassador during every guest interaction
Requirements
Excellent spoken and written English and Italian
Strong hospitality mindset and genuine desire to welcome people well
Warm, professional and positive attitude with international guests
Strong organisational skills and attention to detail
Ability to stay calm and solution-oriented during busy arrival days
Comfortable using fast urban transport solutions such as scooter, e-bike, e-scooter, bicycle, taxi or public transport when appropriate
Availability for flexible shifts, including some evenings, weekends and occasional late arrivals
To apply, please send your CV and a short introduction explaining your hospitality, gues