Customer Service Cashier – LEGGE 68/99
The Customer Service Cashier works within the Customer Service Department and supports the smooth execution of customer-facing operational activities related to payments, billing verification and release of shipping documentation.
The role ensures accuracy, compliance and timely handling of customer payments and related processes, contributing to a positive customer experience and effective coordination between Customer Service, Sales and Finance functions.
Main Job Responsibilities
Customer Service & Payment Support
Verify payment status to enable the timely release of shipping documents (e.g. Bill of Lading, Delivery Orders)
Act as a first point of reference for customers regarding payment confirmation and billing clarification
Billing & Documentation Activities
Ensure consistency between customer instructions, system data and billing documents
Support correct handling of demurrage, detention and other shipment-related charges
Operational Accuracy & Compliance
Register and update payment-related information accurately within company systems

Maintain accurate records to support internal checks, audits and reporting activities
Cross-Functional Collaboration
Work closely with Customer Service colleagues, Sales and Finance to resolve operational issues
Contribute to continuous improvement of customer service and operational processes.
Qualifications & Requirements
Diploma or Bachelor's degree in Economics, Accounting, Logistics or related fields
Experience in shipping, logistics or customer service environments is an advantage
Good command of both written and spoken English and local languages
Good knowledge of MS Office tools (Excel, Outlook)
Familiarity with ERP systems (e.g. SAP) is a plus
Ability to work with operational data and documentation
Good communication skills, Attention to detail and accuracy, Customer-oriented mindset
Ability to work in a structured and fast-paced, team-oriented environment
Job Location
Genova, Ita

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