Growth Success Manager
Pubblicato il 07-08-2026 - Altro in Italia
Our partner is looking for a Growth Customer Success Manager based in Italy. This role offers the opportunity to become a trusted partner for customers by managing their full post-sale journey and helping them achieve long‐term success. You will build strong relationships, drive customer retention, and identify opportunities for account growth through proactive engagement and strategic guidance. Working within a global and remote‐first environment, you will collaborate with sales, operations, and product teams to deliver exceptional customer experiences. The position combines relationship management, commercial impact, and operational excellence, giving you the ability to directly influence customer satisfaction and business growth. You will use data, automation, and modern customer success tools to create scalable processes and meaningful outcomes. This is an ideal opportunity for a customer‐focused professional who enjoys ownership, autonomy, and continuous improvement. Accountabilities Manage the complete customer lifecycle, from onboarding through long‐term partnership,
ensuring customers receive consistent value and high‐quality support. Act as a trusted advisor and advocate for customers by understanding their goals, addressing challenges, and providing proactive guidance. Drive customer retention by monitoring account health, identifying risks, preventing churn, and developing effective success strategies. Identify expansion opportunities, including upselling and cross‐selling initiatives, while maintaining strong customer relationships. Collaborate closely with sales teams to align customer expectations, support smooth handovers, and contribute to revenue stability. Maintain structured account management routines using customer success platforms and internal tools to monitor engagement, automate workflows, and track outcomes. Communicate with customers through asynchronous channels and targeted live interactions to provide efficient and personalized support.