Field Service Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b9zdm

At GeneMind, we are advancing global precision medicine and scientific discovery through innovative next-generation sequencing (NGS) technology, breaking barriers to deliver reliable, high-performance genomic solutions to laboratories, hospitals, and research institutions across the world.
Our Field Service Engineers are the frontline technical ambassadors of GeneMind, building trusted customer relationships, ensuring maximum instrument uptime, and turning technical expertise into tangible customer success. Surrounded by cutting-edge technology, collaborative colleagues, and meaningful work, you will grow professionally, solve impactful challenges, and build a rewarding career in one of the most dynamic industries today.

Field Service Engineer
Reporting to the Service Manager, the Field Service Engineer will own end-to-end on-site and remote service delivery for GeneMind’s high-precision sequencing instruments. This is a customer-centric, hands-on technical role encompassing installation, commissioning, preventive maintenance, hardware troubleshooting, repair, and technical training.



You will be responsible for sustaining optimal instrument performance, driving high customer satisfaction, and supporting the reliable operation of genomic testing and research workflows—this is not purely a desk-based role, but a dynamic position requiring field execution and technical problem-solving.

On-time instrument installation & commissioning with zero critical post-installation defects
Strong customer satisfaction scores and long-term customer loyalty
Effective knowledge transfer to distributor service teams and end-user technicians
Accurate & compliant service documentation , including maintenance records and repair reports
Proactive preventive maintenance execution to minimize unplanned downtime

Prepare comprehensive materials, documentation, and packaging for instrument installation, on-site commissioning, and after-sales maintenance, ensuring full readiness for all servi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b9zdm