Global Workplace SME Specialist (Intune)
Within the IT Infrastructure Department and under its governance, the Global Workplace SME Specialist (Intune) reports to the Global Workplace SME Manager and acts as a Team Leader for the Intune domain. The role is responsible for the global endpoint management service, ensuring secure, compliant, and reliable device experiences for end users worldwide, while providing technical leadership, guidance, and coordination to the Intune specialist team.
Act as a technical team leader for endpoint management: set direction, establish standards, and drive consistent execution across regions.
Coordinate work with different teams; mentor and coach team members through complex issues and escalations.
Own technical decision-making and contribute to roadmap planning, change governance, and continuous improvement for the Intune service.
Own and operate the global endpoint management platform (Microsoft Intune / Microsoft Endpoint Manager).
Provide Tier-3 escalation support and coaching to the Global Workplace Operations and Global Service Desk teams.

Partner with local IT teams across agencies/sites for advanced troubleshooting, rollout execution, and continuous improvement.
Support business stakeholders and end users by translating requirements into scalable, secure endpoint solutions.
Global Endpoints Management
Manage and support the global workstation, mobile, and meeting-room device environment, ensuring high availability and a consistent end‐user experience.
Administer Microsoft Intune and Windows Autopilot, including tenant configuration, enrollment, provisioning profiles, device groups, and lifecycle standards.
Design, implement, and maintain endpoint configuration policies (configuration profiles, security baselines, update rings/feature updates), with appropriate testing and phased deployment.
Define and manage compliance policies and remediation actions; monitor compliance posture through reporting and dashboards; drive correct

Global Modern Workplace SME Specialist

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