Front Desk Supervisor
Pubblicato il 07-08-2026 - Hosco.com in Italia
Front Desk Supervisor – Exe International Palace (4*, Rome, Italy)Responsibilities
- Supervising the daily Front Desk operations, ensuring smooth check-in and check-out processes and high-quality guest service.
- Supporting and coordinating the Front Office team, ensuring proper shift organization and task allocation.
- Handling guest requests, incidents and complaints, providing efficient and customer-oriented solutions.
- Ensuring compliance with internal procedures, service standards and company policies.
- Assisting in the training and development of Front Desk staff.
- Monitoring reservations, room availability and billing processes to guarantee accuracy.
- Collaborating closely with other departments (Housekeeping, Maintenance, F&B;) to ensure seamless operations. Qualifications
- Minimum of 2 years of experience in a Front Desk position, with previous supervisory experience highly valued.
- Strong knowledge of Front Office procedures and hotel management systems (PMS).
- Fluent Italian (mandatory) and high level of English ;
additional languages are a plus.
- Strong interpersonal, organizational and problem-solving skills.
- Education in Hospitality, Tourism or a related field.
Benefits
At Eurostars Hotel Company, you will be part of a leading global travel company, continuously growing and expanding, and fully committed to the professional development of its team.
- 50% discount in our premium hotels: Vantaggi from discounts of up to 50% in all our 4*/5* hotels around the world, and up to 20% for your family members.
- The Power Business School Training: Free and unlimited access to all training programs (MBA, digital, office tools, skills, etc.) provided by our partner The Power Business School.
- Access to our Employee Club: Enjoy a wide range of discounts and advantages (leisure, technology, sports, fashion, and more).
- Free hotel nights: Through our referral program, we reward successful referrals with free stays.
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