Help Desk Specialist (M/F/D)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bbgk5

Zenith Global , now part of IQ-EQ, a leading global investor services group, is a financial intermediary pursuant to Article 106 of the Italian Banking Act (TUB), specialised in structured finance transactions.
Founded in ****, Zenith Global manages more than 300 securitisation special purpose vehicles (SPVs) and approximately €50 billion in assets in its role as Master Servicer.
brWith more than 220 professionals across its Milan and Rome offices — with women representing over 63% of the workforce and 80% of management — in **** Zenith Global obtained the UNI/PdR 125:**** Gender Equality Certification and was recognised as a Great Place to Work for two consecutive years, in **** and ****.
Since ****, the company has maintained the highest "Strong" rating assigned by SP Global Ratings.
brA market leader in real estate securitisations with over 60% market share, Zenith Global has also continued to innovate by developing, as a proof of concept, the first securitisation transaction using blockchain technology.
Zenith Global performs all roles and activities connected with a securitisation transaction, from the incorporation of special purpose vehicles (SPVs) and their administrative, accounting and corporate management, to cash and payment services, as well as Master Servicing, Back-up Servicing, credit portfolio management, regulatory activities and structuring services.
brZenith Global puts people at the centre, championing continuous development, diversity, inclusion and gender equality—core values of its corporate culture.
brTo strengthen its IT team, Zenith Global is seeking an Help Desk Specialist to provide technical support to all employees and ensure the efficient operation of the company's IT services.
brManage support requests through the ticketing system, ensuring timely and accurate resolution.
brProvide first- and second-level technical support for hardware and software issues.




brInstall and configure laptops and smartphones for new and existing employees.
brSupport the installation and configuration of workstations, networks, printers, and other peripherals.
brMonitor system performance and apply software patches and updates.
brDeliver high-quality back-office IT support to meet the needs of internal users.
brConfigure and manage VPN connections.
brTrain and support end users in the effective use of software and technology.
brAssist the IT team with infrastructure management and the resolution of technical issues.
brHigh school diploma and/or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
brStrong knowledge of Windows Client and Windows Server operating systems, as well as end-user productivity applications (Microsoft Office, email clients, web browsers, Adobe Acrobat, etc.).
brBasic knowledge of networking concepts (TCP/IP), firewalls, and core network services.
brGood knowledge of iOS and Android operating systems.
brGood knowledge of Microsoft 365.
brGood knowledge of Microsoft Azure (Microsoft Entra ID).
brExperience with Microsoft Intune and Windows Autopilot.
brExperience configuring Microsoft Outlook email accounts and troubleshooting related issues.
brExperience using IT ticketing and service management tools.
brPrevious experience in a similar IT Help Desk role.
brGood command of the English language.
brCustomer- and user-oriented approach.
brTeam player with excellent collaboration skills.
brWillingness and flexibility to independently learn new technologies.
brWe are looking for professionals with previous experience as an IT Help Desk Specialist in a structured corporate environment, who are passionate about delivering excellent technical support and providing a high-quality service to internal users.
brA role in a dynamic, growing and inclusive environment, with flexible working and the option to work remotely up to three days per week.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bbgk5