Customer Insights - ITALY

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bbmtx

pWe're Concentrix.

The intelligent transformation partner.

Solution-focused.

Tech-powered.

Intelligence-fueled. /pp

The global technology and services leader that powers the world’s best brands, today and into the future.

We’re solution-focused, tech-powered, intelligence-fueled.

With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

We shape new game-changing careers in over 70 countries, attracting the best talent. /pp

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services.

We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.

We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale.

You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.

Hence achieving our vision. /pp

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional.

And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. /pp

Join us and be part of this journey towards greater opportunities and brighter futures. /pp

Position Summary /ppstrong

Solution Architect for Dynamics 365 Customer Engagement – Customer Insights /strong /pp We’re seeking a highly skilled Solution Architect with deep expertise in strong

Dynamics 365 Customer Engagement (D365 CE) /strong, with a strong specialization in strong

Customer Insights – Journeys (CIJ) /strong and desirable experience in strong

Customer Insights – Data (CID) /strong.

Based in strong

Italy /strong, this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations in strong





English and Italian /strong, and align platform capabilities with client business goals.

Travel is expected to be strongless than 20% /strong. /pp

Responsibilities /pulli

Lead solution architecture, design, and optimization for strong

Dynamics 365 Customer Engagement /strong, with a focus on strong

Customer Insights – Journeys /strong /lili

Design, troubleshoot, and enhance CIJ capabilities including: /lili

Journeys /lili

Segments /lili

Events /lili

Insights /lili

Lead Management /lili

Email Templates /lili

Consent Management /lili

Related customer engagement components /lili

Assess and implement strongperformance, stability, and scalability improvements /strong across D365 CE environments /lili

Partner with customers to translate business objectives into effective strongconfiguration, customization, and architecture decisions /strong /lili

Support solution design for strong

Customer Insights – Data /strong, including data model planning, ingestion from external sources, and data availability for Customer Insights – Journeys /lili

Architect and develop strong

Power Apps /strong solutions to support business and user experience needs /lili

Design, customize, and administer strongUI, workflows, and business logic /strong using the strong

Power Platform /strong /lili

Build and maintain strong

Power Automate /strong solutions with internal processing logic and integrations across Dataverse and connected services /lili

Define enterprise-level D365 CE architecture and support integrations with strongexternal systems and platforms /strong /lili

Work across strong

Dataverse, Share

Point, Azure, and other data sources /strong to enable connected, reliable solutions /lili

Engage confidently with strongtechnical stakeholders, business decision-makers, and client teams /strong in workshops and delivery discussions /lili

Provide technical guidance, knowledge transfer, and training to customers and internal stakeholders /lili

Troubleshoot complex strong

Power Apps,



Dynamics 365, and architectural issues /strong using strong analytical and collaborative problem-solving skills /lili

Stay current on strongmodern engineering practices, Microsoft ecosystem updates, and emerging tools /strong, including AI-related capabilities where relevant /lili

Contribute to structured solution evaluation and assessment activities, while maintaining coverage across strongall D365 CE apps /strong /li /ulp

Qualifications /pulli

Fluent strong

English and Italian /strong language skills, with the ability to lead both business and technical conversations with customers /lili

Must be stronglocated in Italy /strong /lili

Strong experience in a strongcustomer-facing /strong Solution Architect, Technical Consultant, or similar role /lili

Expert-level knowledge of strong

Dynamics 365 Customer Insights – Journeys /strong /lili

Strong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments /lili

Advanced understanding of strong

Dynamics 365 Customer Engagement architecture /strong and integration patterns /lili

Extensive experience with strong

Power App development /strong /lili

Strong capability in strong

Power Platform /strong configuration, customization, administration, and business logic design /lili

Experience developing and maintaining strong

Power Automate /strong solutions integrated with strong

Dataverse /strong and other services /lili

Familiarity with integrations involving strong

Dataverse, Share

Point, Azure, and external data sources /strong /lili

Ability to manage multiple priorities and work effectively across changing tasks and stakeholder groups /lili

Proven ability to deliver strongtechnical training /strong, facilitate workshops, and resolve complex platform and architecture challenges /lili

Strong organizational, communication, and stakeholder management skills /lili

Commitment to continuous learning and staying up to date with modern tools and engineering practices /li /ulpbr/pp

Preferred Qualifications /pulli

Experience with strong

Dynamics 365 Customer Insights – Data /strong /lilistrong

Microsoft certifications /strong at Architect and/or Functional Consultant level /lili

Experience with strong

Copilot Studio /strong or other strongAI technologies /strong /lili

Knowledge of strongdata analytics /strong /li /ulpbr/p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bbmtx