Automotive Technical Diagnostic Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bc00c

p MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
p With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
/pp Job Description /pp The Technical Helpdesk Engineer provides advanced technical support to dealer networks, acting as a subject-matter expert for complex diagnostic and repair issues.
The role collaborates closely with Level 1 support, Technical Departments, Engineering, Quality, and suppliers to resolve escalations, reduce repeat repairs, and improve post?sales service quality.
/pp This position directly impacts customer satisfaction, service lead times, first?time?fix rates, and dealer efficiency.
/pp Key activities and responsibilities: /pulli Serve as the primary point of contact for technical escalations from dealers and Level 1 support.
/lili Diagnose complex vehicle issues using OEM diagnostic tools (e.g., Diagbox, wiTECH) and interpret electrical schematics to guide accurate repairs.
/lili Provide expert guidance on one or more domains: chassis/body, telematics and multiplexing (including OTA updates), low?emission vehicles (LEV/PHEV),



gasoline/diesel powertrains, and transmissions.
/lili Coordinate with Engineering, Quality, and suppliers to validate root causes, define corrective actions, and contribute to field fixes and technical bulletins.
/lili Analyze case trends to identify systemic issues; recommend preventive measures and knowledge base updates.
/lili Support dealer workshops with structured troubleshooting steps, repair procedures, and parts recommendations to improve first?time?fix.
/lili Create and deliver technical communications and training (remote and on-site) to elevate dealer technical capability.
/lili Maintain accurate case documentation, including diagnostics performed, measurements, test results, and repair outcomes.
/li /ulp Qualifications /pulli Proven experience in automotive aftersales and advanced technical diagnostics within dealer or OEM environments.
/lili Track record resolving complex, multi?system faults and guiding workshop teams through structured diagnostics.
/lili Experience collaborating with engineering, quality, and supplier teams on field issues and corrective actions.
/lili Background in creating technical guidance, training content,



or knowledge base articles is a plus.
/lili Strong practical and theoretical understanding of modern automotive systems and diagnostics workflows.
/lili Proficiency with OEM diagnostic platforms and procedures (e.g., Diagbox, wiTECH).
/lili Ability to read and interpret electrical wiring diagrams and technical documentation.
/lili Deep knowledge in at least one of the following domains: /lili Chassis and body systems /lili Telematics, CAN/multiplexing, and Over?The?Air (OTA) update processes /lili Low?emission vehicles (LEV, PHEV) high?voltage systems and safety /lili Gasoline/diesel engines and transmissions (mechanical/electronic control) /lili Working knowledge of warranty processes, service quality KPIs, and dealer operations.
/lili Good command of English; additional languages are an advantage.
/lili Advanced diagnostics using Diagbox/wiTECH and related OEM tools; data logging, ECU interrogation, and fault tree analysis.
/lili Electrical diagnosis: schematic interpretation, multimeter/oscilloscope measurements, signal analysis.
/lili Software update and configuration procedures, including OTA readiness and rollback concepts.
/lili Use of technical information systems, service portals, and case management tools.
/lili Root cause analysis methodologies (e.g., 5?Why, Ishikawa) and structured troubleshooting.
/li /ulp Additional information: /pulli CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi /lili Livello 3 /lili RAL: *************** EUR /li /ul /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bc00c