Junior Customer Care Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bd33q

Junior Customer Care Representative at satispay. About the role Satispay is on a mission to create a holistic financial platform that streamlines payment processes and daily financial management for over 6 million users. We are seeking a passionate Junior Customer Care Representative who will play a crucial role in delivering compassionate support to our users. This position is vital in ensuring that our customers enjoy a seamless experience with our services, helping to foster loyalty and satisfaction.
Key facts Location: Milan, Italy Engagement: Full-time Compensation: Starting from €28,000 gross annually Team: Operations
What you'll do Handle customer inquiries through various channels, including email and ticketing systems, ensuring accurate categorization of issues for efficient resolution.
Implement established workflows and adhere to standard operating procedures to effectively address user concerns.
Provide assistance across multiple platforms, including social media, direct messaging, and both inbound and outbound phone calls.
Collaborate closely with your team lead and the quality assurance department to manage escalated cases and uphold high service standards.
Participate in a comprehensive 17-day onboarding training program designed to equip you with the necessary skills and knowledge.
Engage in continuous learning through mentorship with a designated buddy, ensuring ongoing professional development.
Document customer interactions and resolutions in the ticketing system to maintain accurate records and facilitate future reference.
Contribute to team meetings by sharing insights and feedback to enhance service delivery and operational efficiency.
Requirements Demonstrated ability to maintain composure and adaptability in a dynamic work environment where processes may change rapidly.
A strong sense of empathy and a commitment to efficiently resolving user issues while providing a positive experience.
A growth-oriented mindset, open to receiving and implementing constructive feedback for personal and professional improvement.




A positive demeanor and a collaborative spirit that fosters teamwork and enhances group dynamics.
Excellent communication skills, both written and verbal, to effectively engage with customers and team members.
Basic proficiency in using digital tools and platforms for customer support.
Nice to have Previous experience with customer support software, such as Zendesk, or familiarity with managing digital communications in a customer service context.
Knowledge of financial services or payment systems, which could enhance the understanding of customer inquiries.
Fluency in additional languages, which would be beneficial in serving a diverse customer base.
Skills & tools Proficiency in Zendesk or similar ticketing systems for managing customer inquiries.
Strong customer communication management skills to ensure clarity and satisfaction in interactions.
Ability to execute standard operating procedures effectively to maintain consistency in service delivery.
Practical notes Our work model is hybrid, requiring employees to be in the office three days a week: specifically on Tuesday, Thursday, and one additional day of your choice.
We offer a range of benefits, including private health insurance for you and your family, access to psychological support through Serenis, and participation in mental health workshops.
Financial incentives include a stock option plan, meal vouchers, and assistance with relocation for international candidates.
We are committed to your professional growth, offering opportunities for internal mobility, language courses through Preply, and various development programs.
Our policy includes unlimited paid time off, flexible working hours, and enhanced parental leave, which includes additional time off for child-related illnesses.
Join us at Satispay and become a part of a dynamic team dedicated to transforming the financial landscape for millions of users. Your role as a Junior Customer Care Representative will be pivotal in ensuring that our customers receive the support they need, contributing to their overall satisfaction and loyalty to our platform.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bd33q