Business Networks Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bdftd

pBusiness Networks Support Engineer /ppbr / /ppTP-Link Italia is seeking an independent, energetic technology-driven professional to become a part of our Italy local based Business Network Support Engineer.
This position will focus on our SMB/Enterprise product lines and our global business customers.
This is a L2 engineer who will be there to support Level 1 Support Specialists that serve as the first point of contact.
For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner.
Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements.
One should have great knowledge of business level networking.
/ppbr / /ppstrongResponsibilities: /strong /pp· Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers.
/pp· Deliver remote and on-site technical support for troubleshooting and resolving product issues.
/pp· Analyze technical requirements for customer bids and proposals.
/pp· Design and deliver solutions based on TP-Link products that meet customers and business objectives.
/pp· Collaborate with sales and engineering teams to ensure successful implementation of solutions.
/pp· Work directly with key Italy customers to address inquiries, ensure satisfaction, and build long-term relationships.
/pp· Coordinate with L3 Support teams (RD, testing, product) to diagnose and resolve advanced technical challenges.
/pp· Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise.




/pp· Conduct technical training for external customers to help them better understand and utilize products.
/pp· Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions.
/pp· Gather feedback from customers regarding product performance and usability.
/pp· Participate in the validation and testing of new products to ensure technical readiness for market entry.
/ppbr / /ppstrongQualifications: /strong /ppbr / /ppEducation Experience: /pp· Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field.
/pp· 3+ years of experience in technical support, enterprise network solutions, or a related role.
/ppbr / /pp Technical Skills: /pp· Strong understanding of networking protocols and network architectures.
/pp· Hands-on experience with enterprise level networking devices, including routers, switches, and wireless access points.
/pp· Proficiency in analyzing logs, packet captures, and designing technical solutions.
/pp· Experience with bid analysis and crafting technical solutions for enterprise customers is a plus.
/ppbr / /ppSkills: /pp· Excellent written and verbal communication skills in English/Italian.
/pp· Strong customer service mindset with a proactive approach to problem-solving.
/pp· Ability to work collaboratively with cross-functional teams.
/pp· Respond to urgent cases, including those requiring attention outside of regular working hours.
/pp· Relevant certifications such as CCNA, CCNP, or equivalent certifications.
/pp· Experience providing training to internal teams and external customers.
/pp· Familiarity with technical support for enterprise-level clients.
/pp· Experience in ticketing system such as Zendesk.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bdftd