05 ago - Bardi
Akeneo
ppAkeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world.
/p pWe're all about experience - from the best-in?class product we build to the inspiring environment we create for our employees.
You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one.
Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment.
At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.
/p pLearn more about our culture and values via our Career page.
/p h3Job Description /h3 pThe Enterprise Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services.
As an Enterprise Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer?first objective.
You will guide customers from implementation to renewal.
You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI.
/p h3Responsibilities /h3 ul liBuild strong relationships with our partner ecosystem, and key contacts at customer accounts, including C-level executives (across both the business and IT), turning them into active brand advocates through reference calls, public speaking engagements, and joint customer stories.
/li liDrive adoption of our software and AI integrations and identify opportunities for expansion.
/li liCreate prescriptive and customised success plans to help customers define, measure, and achieve business outcomes using Akeneo's solutions.
/li liEngage with customers in insightful ways, including delivering personalised, action-focused business reviews and presenting customer stories.
/li liUnderstand the signs of risk and proactively identify it.
Capable of devising strategies to mitigate risk and executing defined action plans.
/li liAchieve retention and growth targets by mastering customer goals, needs and ecosystem to help identify new upsell and cross?sell opportunities.
/li liContribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers.
/li liCollaborate with Forward Deployed Engineers and Solution Integrators to ensure a successful deployment of Akeneo.
/li liLead customer workshops, leverage your industry and knowledge to make proactive recommendations and help customer optimise their use of our solutions.
/li /ul h3What we look for /h3 ul liYou speak Italian and English fluently (Spanish would be a plus) /li liYou have a solid background in customer success or project management within the SaaS industry preferably in product data management.
/li liYou are an expert in developing and executing customer success plans, including implementation, risk management, health monitoring, adoption and digital transformation.
/li liYou have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level.
/li liYou have a strong track record in managing high?value customer accounts, driving retention, and achieving growth targets.
/li /ul pPlease note this role will require frequent travel to France or Italy depending on your location.
/p pYou don't need to tick every box.
We strongly encourage candidates from all backgrounds to apply.
If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!
/p h3Interview process /h3 ul li30-minute screening call with a member of our Talent Acquisition team /li li45-minute interview with the Manager, Customer Success /li li45-minute interview with the Manager, Sales /li li60-minute case study including a presentation.
/li /ul h3Life at Akeneo /h3 h3Work Environment /h3 ul liWork-Life Balance:
Flexible working hours, and a hybrid setup allowing 3?4 days working from home and option to Work from Anywhere for up to 30 days per year.
/li liItaly: Enjoy 25 days of annual leave.
/li liFrance: Enjoy 34 days of annual leave and RTTs.
/li liHome Office Commuter Benefits: Enjoy a €500 budget to enhance your home office.
50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco?friendly commuting.
/li liMeal vouchers (France only): Get your 50% employer?funded Swile card and vantaggi from €9,5 worth of meal vouchers per working day.
/li /ul h3Inclusivity /h3 pGenerous Parental Leave: /p ul liItaly: Benefit from 5 months of paid maternity leave, 2 weeks + 10 days of paid leave for the second parent.
/li liFrance: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent.
/li liDaycare (France only): Providing access to a network of high?quality crèches, ensuring your little ones are cared for with a guaranteed number of cribs available.
/li liCommunity Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company.
/li /ul h3Growth Development /h3 ul liProfessional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme." /li liComprehensive Onboarding: Start on the right foot with a structured company onboarding program.
/li /ul h3Wellbeing /h3 ul liHealth Insurance (France only): Receive comprehensive private medical insurance for you and eligible dependents designed to cover between 91% and 94% of your health expenses, with various options to suit your needs.
/li liFinancial Security (France only): Protect your loved ones with life insurance covering up to 5 years of your salary, and safeguard your own financial stability with comprehensive income protection.
/li liMental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice.
/li /ul pFor more information about benefits, don't hesitate to contact our Talent Acquisition team.
/p /p #J-*****-Ljbffr
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