Customer Caring Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7be3wp

Experteer Overview
As Customer Care Manager you will be the voice of the customer across the full journey, turning feedback into measurable improvements.
You will monitor KPIs, identify service and product issues, and drive continuous enhancements to the customer experience.
You'll provide data?driven insights, support to the customer, and manage the loop process with clubs and dealers.
Your role includes audits on D&I; and after-sales support, acting as a Quality and Excellence ambassador for Technogym.
This global, wellness?focused environment offers impact, collaboration, and the chance to shape customer experience at scale.
Retribuzione / Benefits
Collect and analyze customer feedback to improve satisfaction
Monitor customer satisfaction KPIs and drive improvement actions




Identify and summarize service and product anomalies from the customer perspective
Provide information and data to improve the customer experience
Provide support to the Customer and manage the loop process
Schedule periodic visits to customers, clubs, and dealers
Conduct audits on D&I; activities and after-sales technical assistance
Act as a Quality and Excellence ambassador for Technogym
Responsabilità
Minimum of 5 years of experience in customer satisfaction management
Strong customer orientation and project management skills
Experience with quality audits and customer satisfaction techniques
Proficiency in data analysis and statistical aptitude
Fluent in English
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7be3wp