Service Digitalization Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7be6qv

ph3About BYD /h3 pOur Purpose is to bbuild a zero-emission future that reconnects humanity with nature.
/b We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China.
Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide.
As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
/p h3Key Responsibilities /h3 ul liRequirement Analysis and Solution Design: Gain an in-depth understanding of after-sales business processes, gather and analyze system requirements from front-line teams and dealers, and design corresponding solutions.
/li liSystem Integration and Implementation: Participate in the implementation and integration of DMS, SAP, WMS, OMS, TIS, etc.
/li liData Analysis and Reporting: Analyze data within the system to provide decision-making support for front-line teams and management.
Develop, optimize, and maintain after-sales service-related reporting systems, enhancing the visibility of after-sales operations.
/li liTraining and Technical Guidance: Conduct system operation training for after-sales staff and dealers, develop training materials and user manuals to improve their understanding and utilization of digital systems.
/li liContinuous Improvement and Innovation:



Stay updated on technology trends in the NEV industry, proposing innovative system solutions to enhance after-sales service efficiency and customer satisfaction.
/li /ul h3Qualifications /h3 ul liBachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.
/li liWorking language is English.
Fluent Mandarin speaking is a plus.
/li li5+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sales or automotive industry.
/li liProficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, database management (e.g., SQL), and data analysis.
/li liFamiliarity with REST API, SOAP, and other interface development and system integration technologies.
/li liStrong project management skills with the ability to ensure timely delivery of cross-departmental projects.
/li liExcellent communication skills, capable of effectively interacting with business teams, technical teams, and external vendors to drive project progress.
/li /ul h3Why Join Us?
/h3 ul liOpportunity to work in a dynamic and innovative industry.
/li liCompetitive salary and benefits.
Exposure to global automotive trends and strategies.
/li liA collaborative team environment that fosters professional growth.
/li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7be6qv