Front Office Supervisor / Shift Leader (M/F/Nb)

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ph3Company Description /h3 pbMAMA?
/b /p pFounded in **** by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med),bMama Shelter /bis a creator of living spaces and a daily director!
/p pThese are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions.
Each Mama tells the story of the city in which it is located, and all influences blend together.
We offer our guests a joyful atmosphere and exceptional service at an affordable price.
/p pMore than just rooms and restaurants, Mama Shelter is a dynamic, a vibe:bthey are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy /b.
/p pWhatever your role, we're all here to make the customer experience as unforgettable as possible.
/p pOur mission:bto bring little moments of happiness to people /b.
/p pOur growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
/p pMama Shelter is part ofbEnnismore /b, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands.
Ennismore is a joint venture withbAccor /b, founded in ****.
/p pOur commitment to diversity and inclusion: /p pMama is an inclusive company, and our ambition is to recruit and promote diverse talent.
Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
/p h3Job Description /h3 h3THEMISSION?
/h3 ul liOur customers andour Front Officeteam arein good handswith you.
/li liJust like Mama, you ensure that each welcome andinteractions arepersonalized and warm, not just at the beginning, but maintained at all times of the day.
/li liYou coach and supervise the team.




You are responsibleforthe smooth progress of the shiftthrough excellent preparation and distribution of tasks.
/li liYou control the cash registers and also verifyall ofthe existing accounts.
/li liYou respond directly to customer requests and complaints.
/li liInvolved in the marketing of Mama services, youliketo promoteour shop (sale and merchandising of products), the restaurantand our events.
/li liTrue coordinator of the Front Office Manager and their assistant, whom you take over for intheir absence, you report and communicate all information at the end of each shift.
/li liThe customer experience must be perfect and youare the guarantor.
/li /ul h3Qualifications /h3 ul liDetail isimportant toyou,nothing goes missing thanks to your anticipation!
/li liYou are a diplomat and know how tomakethelink between your superior and your team.
/li liYouteachyour team how toupsell, without turning into the Wolf of Wall Street.
/li liConfidentiality is important to you: what happens at Mama stays inMama.
/li liTeam spiritis your strength, like the "Gladiators in suits" with Olivia Pope.
/li liYou know how tooptimizesales and occupancy: 100% OBJECTIVE!
/li liYou were the one who included the new kid in the group at the start of the school year!
/li liTrue teacher, you like totransmityour knowledge and develop the young Padawans into Jedi.
/li /ul pbYOUR LITTLEEXTRAS: /b /p ul liForyouThe Shining is not only a horror movie butabove all, a film about a hotel.
/li liYour leadership is natural effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you.
/li liYouhavea great experienceon the PMS "Protel" or "Opera".
/li liJust like Michael Scofield, you can betattooed and not scare away the children.
/li /ul /p #J-*****-Ljbffr

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