Help Desk Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bepll

pstrongZenith Global /strong, now part of IQ-EQ, a leading global investor services group, is a financial intermediary pursuant to Article 106 of the Italian Banking Act (TUB), specialised in structured finance transactions.
Founded in ****, Zenith Global manages more than 300 securitisation special purpose vehicles (SPVs) and approximately €50 billion in assets in its role as Master Servicer.
/ppbr / /ppWith more than 220 professionals across its Milan and Rome offices — with women representing over 63% of the workforce and 80% of management — in **** Zenith Global obtained the UNI/PdR 125:**** strongGender Equality Certification /strong and was recognised as a strongGreat Place to Work /strong for two consecutive years, in **** and ****.
Since ****, the company has maintained the highest "Strong" rating assigned by SP Global Ratings.
/ppbr / /ppA market leader in real estate securitisations with over 60% market share, Zenith Global has also continued to innovate by developing, as a proof of concept, the first securitisation transaction using blockchain technology.
Zenith Global performs all roles and activities connected with a securitisation transaction, from the incorporation of special purpose vehicles (SPVs) and their administrative, accounting and corporate management, to cash and payment services, as well as Master Servicing, Back-up Servicing, credit portfolio management, regulatory activities and structuring services.
/ppbr / /ppZenith Global puts people at the centre, championing continuous development, diversity, inclusion and gender equality—core values of its corporate culture.
/ppbr / /ppTo strengthen its strongIT /strongteam,



Zenith Global is seeking an strongHelp Desk Specialist /strongto provide technical support to all employees and ensure the efficient operation of the company#39;s IT services.
/ppbr / /ppstrongKey Responsabilities: /strong /pulliManage support requests through the ticketing system, ensuring timely and accurate resolution.
/liliProvide first- and second-level technical support for hardware and software issues.
/liliInstall and configure laptops and smartphones for new and existing employees.
/liliSupport the installation and configuration of workstations, networks, printers, and other peripherals.
/liliMonitor system performance and apply software patches and updates.
/liliDeliver high-quality back-office IT support to meet the needs of internal users.
/liliConfigure and manage VPN connections.
/liliTrain and support end users in the effective use of software and technology.
/liliAssist the IT team with infrastructure management and the resolution of technical issues.
/li /ulpbr / /ppstrongPreferred Qualifications: /strong /pulliHigh school diploma and/or Bachelor#39;s degree in Information Technology, Computer Science, or a related technical field.
/liliStrong knowledge of Windows Client and Windows Server operating systems, as well as end-user productivity applications (Microsoft Office,



email clients, web browsers, Adobe Acrobat, etc.).
/liliBasic knowledge of networking concepts (TCP/IP), firewalls, and core network services.
/liliGood knowledge of iOS and Android operating systems.
/liliGood knowledge of Microsoft 365.
/liliGood knowledge of Microsoft Azure (Microsoft Entra ID).
/liliExperience with Microsoft Intune and Windows Autopilot.
/liliExperience configuring Microsoft Outlook email accounts and troubleshooting related issues.
/liliExperience using IT ticketing and service management tools.
/liliPrevious experience in a similar IT Help Desk role.
/liliGood command of the English language.
/liliStrong problem-solving abilities.
/liliAnalytical mindset.
/liliCustomer- and user-oriented approach.
/liliTeam player with excellent collaboration skills.
/liliWillingness and flexibility to independently learn new technologies.
/li /ulpbr / /ppstrongWho We Are Looking For: /strong /ppWe are looking for professionals with previous experience as an strongIT Help Desk Specialist /strong in a structured corporate environment, who are passionate about delivering excellent technical support and providing a high-quality service to internal users.
/ppbr / /ppstrongWhat we offer: /strong /pulliA role in a dynamic, growing and inclusive environment, with flexible working and the option to work remotely up to three days per week.
/liliThe opportunity to develop and strengthen specialised technical skills.
/liliThe opportunity to work closely with structured finance specialists and analyse securitisation transactions from the structuring phase onwards.
/li /ul

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bepll