Technical Support Specialist - Flying Doctor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bf0bh

Technical Support Specialist – Flying DoctorChangan Europe | Milan, Lombardy, Italy (On?site) with frequent travel to Changan Dealer Network
La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.
About Changan
Changan is one of China's leading automotive manufacturers and is currentlylaunching its European operations, which include the Italian market.
Changan Europe is being built as astartup organisation in Europe, developing new dealer networks, after?sales processes, and technical standards from the ground up.
Italy is a key market in this expansion, and we are strengthening our local after?sales organisation to support dealers and service centres during the early phase of market introduction.
About the Role
TheTechnical Support Specialist – Flying Doctoris an after?sales role focused onhands?on technical support and field assistancefor the Italian dealer network.
The role supports Workshops with diagnostics, troubleshooting, and issue resolution, both remotely and on?site when necessary.
It is a practical, operational position designed for a technically minded professional who enjoys working directly with vehicles and service teams.
Key Responsibilities
Technical Support & Field Assistance
Providetechnical after?sales supportto Italian dealers and service centres.
Assist withvehicle fault diagnosison mechanical, electrical, electronic and EVs systems.
Support workshops throughremote technical assistance(calls, diagnostic data, fault descriptions).
Performon?site technical support visitswhen issues cannot be resolved remotely ("flying doctor" activities).
Escalate complex or unresolved cases with HQ technical staff.
Collect and document field issues, repair feedback, and technical data from the Italian market.




Support warranty, quality, and technical investigations with accurate and timely information.
Documentation & Process Support
Assist in preparingtechnical case reports, service feedback, and basic diagnostic documentation.
Follow established diagnostic procedures and service guidelines.
Support continuous improvement of after?sales processes in a growing startup environment.
Requirements
Technical Background
Technical diploma or Bachelor's degree inAutomotive Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
2–4 years' experiencein automotive after?sales service, technical support, or vehicle diagnostics.
Good knowledge of:
Vehicle mechanical systems
Electrical and electronic systems
Diagnostic tools and fault?finding processes
Experience with EVs.
Skills & Personal Profile
Good working knowledge ofEnglish and Italian.
Practical, hands?on approach with strong willingness to learn.
Able to follow structured diagnostic methods and technical procedures.
Clear and professional communication with workshop personnel.
Reliable, organised, and comfortable working independently.
Customer?focused attitude and high sense of responsibility.
Mobility
Based inMilan, withregular travel within Italy.
Occasional international travels may be required.
Why Join Changan in Italy?
Be part of anew brand launchand growing after?sales organisation.
Gain exposure tomodern vehicle and EV technologies.
Work in astartup environmentwith learning and growth opportunities.
Hands?on technical role with real field responsibility.
Collaboration with international technical and engineering teams.
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Join us on the road as we build something new—support the dealers, master cutting?edge technology, and shape the future of Changan in Italy.
Ready to take off?
Apply now!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bf0bh