Engineer Vr03

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bfz3r

ppTVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, Deskside Support,br/TVS SCS is actively looking for an expert Engineer VR03 to join its team.
The company employs experienced professionals who are dedicated to providing world-class IT solutions.
/ph3Tasks /h3pEngineer VR03 Job Descritpion: /ppbDW IT infrastructure Level 2 operations Profile /b /ppResponsible for the operation, support, and continuous improvement of the Enterprise IT infrastructure environment, with a strong focus on stability, security, and standardization.br/The role acts as an escalation point for Level 2 and Level 3 incidents, contributes to problem management and root cause analysis, and supports infrastructure transformation initiatives aligned with Group IT standards /ppThis role works closely with Service Desk, Field Services, global infrastructure teams, and external vendors, ensuring high?quality service delivery across end?user and site infrastructure components.
/ppbKey Responsibilities /b /pulliAct as L2/L3 escalation point for incidents and service requests related to EIT infrastructure.
/liliDiagnose and resolve complex technical issues beyond L1 capabilities, ensuring minimal business impact.
/liliPerform advanced troubleshooting, root cause analysis (RCA), and implement permanent fixes.
/liliEnsure proper incident, problem, and change documentation in ITSM tool /li /ulpbInfrastructure EIT Technologies /b /pulliSupport and maintain EIT?related infrastructure components, including: /liliLAN / Wi?Fi / WAN connectivity at sites /liliDeep knowledge on PC management (deployment tools, troubleshooting and inventory documentation) /liliPrint services (e.g. Follow?Me / MyQ / Ricoh environments)



/liliIdentity and access components (AD / Entra ID integration where applicable) /liliEndpoint and local site services supporting Digital Workplace /liliEnsure compliance with Group standards, security policies, and architecture guidelines.
/li /ulpbProblem, Change Continuous Improvement /b /pulliDrive problem management activities and contribute to trend analysis.
/liliParticipate in change management (assessment, implementation, validation).
/liliIdentify opportunities for standardization, automation, and service improvement.
/liliSupport migrations, decommissioning of legacy solutions, and rollout of new group solutions.
/li /ulpbProject Transformation Support /b /pulliContribute to infrastructure and Digital Workplace projects (e.g. network standardization, printer fleet modernization, endpoint management initiatives).
/liliSupport pilots, deployments, and transition to operations.
/liliCollaborate with global and regional teams to ensure consistent implementation.
/li /ulpbVendor Stakeholder Collaboration /b /pulliCoordinate with external service providers and vendors (e.g. network, print, workplace partners).
/liliAct as technical counterpart during escalations.
/liliProvide clear technical communication to IT and business stakeholders.
/li /ulpbDocumentation Knowledge Management /b /pulliCreate and maintain technical documentation, SOPs, HAM, SAM and knowledge articles.
/liliSupport knowledge transfer to L1.




/li /ulpbQualification requirements /b /ppbEducation/professional experience /b /pulliExperience in business support, IT support, IT engineering or IT consultant.
/liliBasic or Medium experience* in operations within a given field of IT /liliBachelor degree of engineering, information management or business administration /li /ulpAdditions / Details: /ppMNC experience, ITIL certificate, international IT related certificate or higher education diploma will be plus /ppbProfessional and/or project management competencies /b /ppBasic-level or Medium-level* experience in the fields of competence: /pulliTask-specific IT technology competence /liliQuality management Compliance /liliData protection IT security /liliIT service management /liliRisk management /li /ulpbLanguages required: /b /ppbNative /b Italian mandatory /ppEnglish /ph3Requirements /h3pbMinimum qualifications and skills required of the candidate /bbr/1.
Minimum 18 months of experience in the IT sector.
Windows Platform, Microsoft Active Directory, VMs.br/2.
Proven analytical skills, excellent communication, interpersonal and customer service skills.br/3.
Adaptable and flexible, willing where necessary to work out of hours, when required for projects or emergency support.br/4.
Knowledge of the Italian and English languages, both colloquial and technical, for use on a daily basis.
/pp5.
Car availability for any travel is preferential /ph3Benefits /h3ulliCorporate welfare /liliElectronic meal voucher card /liliContinuous and personalized learning path, through access to e-Learning platforms.
/li /ulpWe offer: employment with a fixed-term contract of 1 year, with the possibility of transformation to permanent.
/ppFramework: metalworkers' national collective labor agreement.
/ppRAL and contractual level commensurate with actual experience in the role.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bfz3r