Customer Insights - Italy

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Position Summary
Solution Architect for Dynamics 365 Customer Engagement – Customer Insights
We're seeking a highly skilled Solution Architect with deep expertise in
Dynamics 365 Customer Engagement (D365 CE)
, with a strong specialization in
Customer Insights – Journeys (CIJ)
and desirable experience in
Customer Insights – Data (CID)
.
Based in
Italy
,



this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations in
English and Italian
, and align platform capabilities with client business goals.
Travel is expected to be
less than 20%
.
Responsibilities
Lead solution architecture, design, and optimization for
Dynamics 365 Customer Engagement
, with a focus on
Customer Insights – Journeys
Design, troubleshoot, and enhance CIJ capabilities including:
Journeys
Segments
Events
Insights
Lead Management
Email Templates
Consent Management
Related customer engagement components
Assess and implement
performance, stability, and scalability improvements
across D365 CE environments
Partner with customers to translate business objectives into effective
configuration, customization, and architecture decisions
Support solution design for
Customer Insights – Data
, including data model planning, ingestion from external sources, and data availability for Customer Insights – Journeys
Architect and develop
Power Apps
solutions to support business and user experience needs
Design, customize, and administer
UI, workflows, and business logic
using the
Power Platform
Build and maintain
Power Automate
solutions with internal processing logic and integrations across Dataverse and connected services
Define enterprise-level D365 CE architecture and support integrations with
external systems and platforms
Work across
Dataverse, SharePoint, Azure, and other data sources
to enable connected, reliable solutions
Engage confidently with
technical stakeholders, business decision-makers, and client teams
in workshops and delivery discussions




Provide technical guidance, knowledge transfer, and training to customers and internal stakeholders
Troubleshoot complex
Power Apps, Dynamics 365, and architectural issues
using strong analytical and collaborative problem-solving skills
Stay current on
modern engineering practices, Microsoft ecosystem updates, and emerging tools
, including AI-related capabilities where relevant
Contribute to structured solution evaluation and assessment activities, while maintaining coverage across
all D365 CE apps
Qualifications
Fluent
English and Italian
language skills, with the ability to lead both business and technical conversations with customers
Must be
located in Italy
Strong experience in a
customer-facing
Solution Architect, Technical Consultant, or similar role
Expert-level knowledge of
Dynamics 365 Customer Insights – Journeys
Strong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments
Advanced understanding of
Dynamics 365 Customer Engagement architecture
and integration patterns
Extensive experience with
Power App development
Strong capability in
Power Platform
configuration, customization, administration, and business logic design
Experience developing and maintaining
Power Automate
solutions integrated with
Dataverse
and other services
Familiarity with integrations involving
Dataverse, SharePoint, Azure, and external data sources
Ability to manage multiple priorities and work effectively across changing tasks and stakeholder groups
Proven ability to deliver
technical training
, facilitate workshops, and resolve complex platform and architecture challenges
Strong organizational, communication, and stakeholder management skills
Commitment to continuous learning and staying up to date with modern tools and engineering practices
Preferred Qualifications
Experience with
Dynamics 365 Customer Insights – Data
Microsoft certifications
at Architect and/or Functional Consultant level
Experience with
Copilot Studio
or other
AI technologies
Knowledge of
data analytics

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bg0bm