Team Lead & Key Account Manager - Epd

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bg0v8

At Smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves.
As Europe's leading experience brand, we are entering an exciting new chapter - evolving from a gift box company into an experience company.
Mission
As Team Lead & Key Account Manager for Smartbox Italy - EPD, your mission is twofold: to lead, coach and develop a team of 3 Account Managers/Key Account Managers so they consistently deliver on partner retention and growth targets, and to personally manage a portfolio of our most strategic, top-tier partners as their trusted senior advisor.
You will set the standard for Account Management excellence in Italy - translating company strategy into clear team objectives, removing obstacles for your Account Managers, and stepping in directly on the highest-value relationships.
You'll work together with the Head of Sales for Southern Europe to shape local commercial strategy, while ensuring day-to-day processes (pipeline hygiene, business reviews, KPI tracking) are embedded across the team.
Responsibilities
The role's duties are evaluated across the following dimensions:
People Management & Team Leadership
Manage, coach and develop a team of 3 Account Managers, including regular 1:1s, performance reviews, and individual development plans;
Set clear priorities for the team in line with Smartbox Italy's commercial goals; monitor KPIs and course-correct proactively with gap-closing plans; and act as an escalation point for complex partner situations;
Build team capability in negotiation, business reviews and account planning;
Provide actionable, data-driven recommendations to Sales Leadership and for cross-functional projects, sharing AM team's and partners' feedback to influence product and commercial strategy;
Foster a positive, high-performance team culture
Key Account Management (own portfolio)
Own and manage a portfolio of top-tier Strategic partners, acting as their main point of contact and trusted advisor;




Plan and lead quarterly business reviews for these strategic accounts, providing data-driven recommendations;
Identify and close upselling, cross-selling and new business opportunities within the key account portfolio (e.g., improve partners' availability, propose new experiences offering).
Requirements
Required skills and characteristics, which support the dimensions above, include:
Minimum ~2 years of People Management experience in a Sales environment (mandatory) - proven track record of leading and developing a Sales/Account Management team;
Proven experience in Key Account Management or B2B Sales, preferably in hospitality, travel, leisure or e-commerce;
Strong coaching and leadership skills, with the ability to motivate a team toward ambitious targets;
Excellent relationship-building and communication skills, comfortable engaging with senior stakeholders;
Analytical mindset with proficiency in BI tools and Salesforce/CRMs; bility to lead quarterly business reviews and provide data-driven insights, both personally and through the team;
Strong organisational skills to balance own account portfolio with team management duties;
Creative and commercially minded, capable of identifying innovative growth opportunities;
Fluent in Italian and professional working proficiency in English;
Positive, proactive and collaborative attitude, showing adaptability and resilience.
What we offer
Opportunity to join an international and growingExperience company
Permanent contract/full-time
Base salary range: *****K gross annual salary (RAL) – negotiable depending on experience and proven skills during Hiring process
Annual variable premio: 30% of gross annual base salary
CCNL applied: Terziario Distribuzione e Servizi (ex Commercio) - 1° livello
Ticket Restaurant: 8€ per working day
Remote working policy: 2 days of remote working per week
Welfare program
Employee discount on Smartbox products and corporate benefits platform
Work x life pack and wellbeing initiatives
#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bg0v8