Customer Experience & Quality Excellence Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bg4yq

pstrongWe#39;re growing and we need you.
/strong /ppbr / /ppStreet Smash Burgers is looking for astrong Customer Experience Quality Excellence Specialist /strongfor our office in Milan.
This isn#39;t your usual customer experience job.
Here you#39;ll build the foundations of how Street delights its guests in Italy: quality standards across stores, customer feedback and reviews, service consistency as new locations open one after another.
You#39;ll work closely with Headquarters and with AI and automation tools in your daily work (yes, in customer experience too).
A bit of everything.
And that#39;s how we like it.
/ppbr / /ppstrongKey Responsibilities: /strong /pulliConduct regular Customer Experience Quality Excellence audits across all restaurants.
/liliEnsure consistent execution of the Street Smash customer experience and brand standards.
/liliEvaluate food quality, presentation and consistency.
/liliAssess cleanliness, maintenance, lighting, music, temperature, scent and overall restaurant ambience.
/liliReview employee appearance, hospitality, service standards and guest interactions.
/liliEnsure visual merchandising, branding, furniture and restaurant aesthetics meet company standards.
/liliIdentify opportunities to elevate the overall customer experience and brand perception.
/liliPrepare detailed audit reports with photos, recommendations and action plans.




/liliFollow up to verify implementation of corrective actions.
/liliCollaborate closely with Operations to improve execution while maintaining independent quality assessments.
/liliMonitor customer feedback, online reviews and recurring quality trends.
/liliSupport the continuous improvement of brand standards, SOPs and audit checklists.
/liliTravel regularly to restaurants across Europe.
/li /ulpbr / /ppstrongKey Requirements: /strong /pulli2+ years of experience in Customer Experience, Hospitality, Premium Retail, Brand Standards, Quality Excellence or Multi-site Operations.
/liliStrong aesthetic judgment and exceptional attention to detail.
/liliPassion for hospitality, customer experience and premium brands.
/liliAbility to identify improvement opportunities and translate them into clear, actionable feedback.
/liliExcellent communication, organization and reporting skills.
/liliFluent English and Italian (Spanish or Portuguese is a plus).
/liliComfortable travelling frequently across Europe.
/liliSelf-motivated, proactive and able to work independently in a fast-growing international company /li /ulpbr / /ppstrongWhat we offer /strong /pulliA role in a structured, growing company.
/liliThe chance to help build the Customer Experience department structure in Italy.
/liliA real growth path.
/liliA dynamic, results-oriented environment.
/li /ul

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bg4yq