Application Business Architect - Legion
Pubblicato il 05-08-2026 - Capgemini in Ro
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.
Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
About the Job
Legion Architect / SME: Looking for a senior WFM architect (10+ yrs UKG WFM & Min 1+ yr in Legion) to lead own end?to?end application support, drive operational excellence, and act as the functional and technical expert for the Legion platform.
The role involves leading production support and operations primarily in the USA market, while also playing a consultative role for other markets and guiding business teams on best practices and configuration improvements.
Key processes: Legion forecasting, scheduling, timekeeping, labor compliance, and integrations.
US labor compliance knowledge is required.
Responsibilities
Leadership & Governance
Proven experience in leading AMS teams
Lead L2/L3 AMS support team for Legion WFM.
Act as the primary SME and escalation point for all critical issues.
Define and enforce support processes, SLAs, KPIs, and governance frameworks.
Drive continuous service improvement and automation initiatives.
Coordinate with vendor (Legion) for product issues and escalations.
Must have large multi?country WFM experience with good stakeholder communication skills.
Application Support
Lead and provide L2/L3 support for Legion WFM application.
Lead resolution of major incidents and production issues within SLA timelines.
Conduct deep root cause analysis (RCA), implement permanent fixes, and implement preventive measures.
Provide executive?level reporting on system performance, incidents, and improvements.
Workforce Management Operations
Support scheduling, forecasting, labor optimization, and time?tracking modules in Legion.
Assist business users with configuration, workforce rules, and schedule adjustments.
Handle employee data, shift patterns, and workforce analytics issues.
Guide testing, deployment, and stabilization activities.
#J-*****-Ljbffr