Technical Support Specialist (Ferrara, Italy) (12 Month Contract)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bgqc5

Technical Support Specialist (Ferrara, Italy) (12 month Contract)
Basis: Permanent Tempo pieno
Area of Interest: Support Operations
Location: Ferrara, Italy
Geotab® is a global leader in IoT and connected transportation.
We are certified "Great Place to WorkTM" and focus on helping businesses grow, improve safety, and increase sustainability.
We advance security, connect commercial vehicles to the internet, and provide web-based analytics to optimize fleets, reduce fuel consumption, and enhance driver safety.
We are growing and look for talent who are passionate, innovative, and eager to make an impact in a fast?paced environment.
Who you are:
We seek a Technical Support Specialist who diagnoses technical issues and provides support to resolve hardware and software problems for Geotab products and partner products.
The role involves varied projects across scope, complexity, and business areas.
What you'll do:
You will help customers and partners understand and use Geotab's products and services, diagnose technical issues, and resolve hardware and software problems with Geotab devices, the MyGeotabTM platform, and partner products.
Key responsibilities include:
Communicating with customers, partners, and internal teams via phone, email, and chat.
Diagnosing and resolving hardware and software issues—including connectivity, installation, and software inquiries.
Coordinating return/exchange processes with internal departments.
Delivering product service training to resellers and customers.
Reporting escalated issues to management and ensuring confidentiality of customer data.
Supporting global strategic initiatives.
What you'll bring to this role:




1–3 years of customer service/support experience.
1–3 years of technical troubleshooting experience.
Post?secondary diploma or degree in engineering, computer science, or related field.
Bilingual: fluent in English and Italian.
Expert Excel skills and proficiency with Google Workspace.
Strong interpersonal relationship building skills and ability to engage at all organizational levels.
Ability to work a flexible schedule in a 24/7/365 operation.
Even if you don't meet every single requirement, we encourage you to apply.
We do not accept agency resumes and are not responsible for associated fees.
Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
State?of?the?art office
Public transportation reimbursement
Employer pension contributions
Generous medical and dental benefits for employees and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co?pay tuition reimbursement
*The above are offered to full?time permanent employees only.
How we work:
We support a flexible hybrid work model.
Employees may work from home with a reliable internet connection or come to our office.
We provide cloud?based tools, promote work?life balance, and organize social events to maintain a strong culture.
We are committed to diversity and inclusion.
Applications from all qualified individuals are encouraged.
We provide accommodations for people with disabilities.
For more information, contact ******.
By applying, you agree to our Privacy Policy.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bgqc5