In-Store CRM Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bham0

ppGV-Versace Boutique Milano Montenapoleone /p h3WHAT YOU WILL DO /h3 pThe CRM Manager contributes to the boutique's business performance and client-centric culture by driving client engagement strategies, elevating clienteling excellence across the team, and developing a high-value and loyal client portfolio in partnership with Boutique Management. /p h3Business Client Development /h3 ul liPartner with the Store Director and Regional CRM to drive client acquisition, retention, and sales performance through strategic CRM initiatives. /li liAnalyse client data to identify opportunities and implement targeted client engagement actions. /li liFoster a strong clienteling and appointment culture, supporting high-value client interactions and personalized experiences. /li liExecute CRM activations, in-store events, and client engagement initiatives in line with brand standards. /li liBuild and maintain relationships with local luxury partners and key lifestyle networks. /li /ul h3Team Management, Leadership Training /h3 ul liPromote a strong CRM mindset across the boutique, translating business goals into client engagement actions. /li liCoach and support the team to elevate clienteling, selling skills, and luxury service standards. /li liLead onboarding and continuous training on CRM tools, best practices, and client engagement strategies. /li liInspire the team through regular briefings, CRM animations, and performance follow-up. /li /ul h3Operations /h3 ul liSupport the boutique in all CRM-related activities,



ensuring effective follow-up on appointments and client actions. /li liAssist with VIC client requests and ensure seamless coordination of client needs and experiences. /li liMonitor CRM activities and provide feedback and insights to key stakeholders. /li /ul h3YOU'LL NEED TO HAVE /h3 ul li3 - 5 years of experience in Fashion Retail /li liA strong understanding of the Versace culture and its appeal to the local market /li liNetworking capability and a strong orientation in network development /li liHigh level of interpersonal skills, empathetic, with the ability to engage and persuade /li liStrong written and verbal communication skills,high listening competencies /li liStrong organizational profile /li liEnglish /li liA positive, outgoing, high-energy personality able to thrive within a high paced environment /li /ul h3WE'D LOVE TO SEE /h3 ul liA commitment to take part in an innovative project /li liWell connected with a strong ability to engage /li liLeadership and ability to motivate others /li /ul p- /p pVersace is an equal employment opportunity employer. Versace's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bham0