Senior Customer Solutions Architect
Pubblicato il 07-08-2026 - Socket.dev in Italia
ppAt Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. /p pWe created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. /p pCulture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. /p pIf you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you. /p h3What you will do: /h3 ul liOwn executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite /li liCollaborate with customer teams on Sysdig deployments, architecture, and operational best practices /li liDrive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping /li liLead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders /li liDevelop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion,
and innovation /li liLead and contribute to hands‑on workshops that help customers unlock the full value of the Sysdig platform /li liSupport Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth /li liIdentify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment /li liBe an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives /li liPartner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution /li liMentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement /li /ul h3What you will bring with you: /h3 ul li7+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company /li liProven experience managing enterprise customer relationships and navigating complex organizations /li liHands‑on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions /li liStrong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP /li liExperience with scripting and API integration to support and troubleshoot technical solutions /li liDemonstrated success driving measurable customer outcomes and leading executive‑level engagements /li liStrong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives /li liExperience managing issues,
performing root cause analysis, and driving resolution /li liExcellent communication, presentation, and stakeholder‑management skills /li liBackground in cybersecurity or DevSecOps is a strong plus /li /ul h3What we look for: /h3 ul liA strategic, consultative, customer‑first mindset with the ability to influence senior stakeholders /li liOne or more of CKAD / CKA / CKS certifications /li liExperience with Linux, Helm, Terraform, Kubernetes, and cloud platforms /li liSelf‑motivated, proactive, and adaptable — comfortable navigating fast‑paced, evolving environments /li liStrong empathy, patience, and a genuine passion for working with customers /li liCuriosity and comfort operating across both technical and business domains /li liCoachability and a team‑oriented, collaborative, learning‑driven attitude /li liExperience working with Sysdig and/or Falco is a plus /li /ul h3When you join Sysdig, you can expect: /h3 ul liExtra days off to prioritize your well-being /li liMental health support for you and your family through the Modern Health app /li liGreat compensation package /li /ul pThe annual compensation range for this full-time position is between €75,400 and €94,300. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education. /p pSysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status. /p /p #J-18808-Ljbffr