Regional Operations Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bhpt6

Regional Operations Lead
This remote position supports our field investigations division and is the first line of support and oversight for the independent contractor partners.
Essential Functions
- Overall management for a group of geographically dispersed independent contractors conducting background field investigations on behalf of 1FORCE.
- Consistent communication with field investigators to monitor inventory as well as production levels, timeliness, and quality requirements.
- Provide necessary support for field investigators to include fee approval, manifesting compliance, case note retention/compliance, case assignments, timeliness and quality status, training requirements and case incentive opportunities as they occur.
- Leverage customer and internal data platforms to identify trends, problem areas and growth opportunities.
- Monitors the workload and distribution of items across a region, including monitoring and approving incentives for independent contractors.
- Provide updates to field staff on internal and external policy, procedural and process changes.




- Prepare for and conduct field visits as needed with investigative field staff (less than 10% travel).
- Other duties as assigned.

Job Qualifications
- Must be a leader, motivator, highly organized and always maintain a professional demeanor.
- Thorough understanding of agency programs to include DCSA, DHS-Wide and other BI contracts.
- Flexibility, adaptability and able to work with others at all levels in a rapidly changing environment.
- A desire to create new relationships quickly and demonstrated communications skills to clearly explain detailed strategies and complex subjects to management and Customer
- Demonstrated ability to effectively manage multiple processes and projects with short deadlines and changing priorities.
- Proven ability to apply problem solving skills to work through complex issues and apply successful solutions.
- Strong critical thinking skills to make objective assessme

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bhpt6