Front Of House Manager

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ppbAdditional Information /b /p /brpbJob Number /b /p /brpbJob Category /b Rooms Guest Services Operations /p /brpbLocation /b Salita di San Nicola da Tolentino 14, Rome, Rome, Italy, 187VIEW ON MAP /p /brpbSchedule /b Tempo pieno /p /brpbLocated Remotely? /b N /p /brpbPosition Type /b Management /p /brpbPay Range: /b RAL DA € 40.000,00 A € 47.000,00 /p /brpbJob Summary /b /p /brpResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. /p /brh3CANDIDATE PROFILE /h3 /brh3Education And Experience /h3 /brul /brliHigh school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. /li /br /ul /brpOR /p /brul /brli2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. /li /br /ul /brh3CORE WORK ACTIVITIES /h3 /brh3Leading Guest Services Team /h3 /brul /brliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /li /brliEncourages and builds mutual trust, respect, and cooperation among team members. /li /brliServes as a role model to demonstrate appropriate behaviors. /li /brliSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. /li /brliEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. /li /brliEnsures recognition of employees is taking place across areas of responsibility. /li /brliCommunicates performance expectations in accordance with job descriptions for each position and monitors progress. /li /brliCelebrates successes and publicly recognizes the contributions of team members. /li /br /ul /brh3Maintaining Guest Services and Front Desk Goals /h3 /brul /brliAchieves and exceeds goals including performance goals, budget goals, team goals, etc. /li /brliManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. /li /brliDevelops specific goals and plans to prioritize, organize, and accomplish your work. /li /brliKeeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.



/li /brliConducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. /li /brliReviews staffing levels to ensure that guest service, operational needs and financial objectives are met. /li /brliUnderstands the impact of Front Office operations on the Rooms area and overall property financial goals. /li /brliManages department controllable expenses to achieve or exceed budgeted goals. /li /br /ul /brh3Managing Projects and Policies /h3 /brul /brliEnsures compliance with all Front Office policies, standards and procedures. /li /brliEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. /li /br /ul /brh3Ensuring Exceptional Customer Service /h3 /brul /brliProvides services that are above and beyond for customer satisfaction and retention. /li /brliImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /li /brliSupervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. /li /brliActs as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. /li /brliDisplays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. /li /brliStrives to improve service performance. /li /brliEmpowers employees to provide excellent customer service. /li /brliEnsures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. /li /brliReviews comment cards, guest satisfaction results and other data to identify areas of improvement. /li /brliResponds to and handles guest problems and complaints. /li /brliObserves service behaviors of employees and provides feedback to individuals and/or managers. /li /br /ul /brh3Managing and Conducting Human Resource Activities /h3 /brul /brliIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /li /brliProvides guidance and direction to subordinates, including setting performance standards and monitoring performance. /li /brliEstablishes challenging, realistic and obtainable goals to guide operation and performance. /li /brliSolicits employee feedback, utilizes an "open door" policy,



and reviews employee satisfaction results to identify and address employee problems or concerns. /li /brliEnsures employees are treated fairly and equitably. /li /brliManages employee progressive discipline procedures for Front Office Staff. /li /brliAdministers the performance appraisal process for direct report managers. /li /brliInterviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. /li /br /ul /brh3Additional Responsibilities /h3 /brul /brliProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /li /brliAnalyzes information and evaluating results to choose the best solution and solve problems. /li /brliInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. /li /brliIdentifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. /li /br /ul /brpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /brpEDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. /p /brpBut to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. /p /brpIn joining EDITION, you join a portfolio of brands with Marriott International. /p /brpbBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bhqd5