System engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bi39y

ph3Experteer Overview /h3 /brpAs a System Engineer, you will lead technical delivery and coordinate proactive service support for complex customer environments. You’ll act as the trusted technical contact for key Italian customers, collaborating with global delivery and operations teams to sustain service health and performance. You will combine hands-on expertise with strong coordination and customer-facing skills to drive service excellence and continuous improvement. The role is Milan-based with on-site engagement and potential future hybrid flexibility, focused on delivering value through ITIL-driven processes and close customer partnerships. /p /brh3Retribuzione / Benefits /h3 /brul /brliAct as the technical lead for assigned customers to ensure service health and performance /li /brliCollaborate with internal technical teams to understand and deliver customer requirements /li /brliManage and prioritise customer requests for timely resolution and premium service delivery /li /brliParticipate in technical discussions and provide input on operational issues and improvements /li /brliLead operational meetings, handle inquiries,



and manage escalations or critical incidents /li /brliMonitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers /li /brliEnsure smooth transition of services into operations /li /brliOversee and coordinate patching and maintenance activities with customers and internal teams /li /brliSupport sales and service management in identifying opportunities for service improvements and growth /li /brliOperate within ITIL processes to ensure structured, high-quality service delivery /li /br /ul /brh3Responsabilità /h3 /brul /brliMinimum 3-5 years in technical support roles within infrastructure services /li /brliStrong coordination skills across multiple technical teams in a global environment /li /brliHands-on expertise in at least two: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking /li /brliExperience in ITIL-based service management environments /li /brliProven ability to manage customer relationships, escalations, and operational performance /li /brliStrong problem-solving, communication, and influencing skills /li /brliAbility to work independently with a proactive and structured approach /li /brliItalian language proficiency at C2/native-level and fluent English /li /br /ul /brh3Requisiti fondamentali /h3 /brul /br /br /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bi39y