Group M&E Supervisor - Italy Offices Milan

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bi3b7

Group M&E; Supervisor - Italy Offices Milan

- Full-time

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future.

Responsibilities

- Ensuring all enquiries are handled efficiently and professionally, meeting Radisson Hotel Group standards and agreed response times.
- Driving conversion from enquiry through to signed contract, utilising RHG tools, systems, and processes to maximise revenue opportunities.
- Supporting, coaching and assisting team members to ensure the smooth day‑to‑day running of the Cluster Groups & M&E; department.
- Delivering a consistently high level of service, ensuring both property and company standards are achieved.
- Contributing to a proactive, sales‑driven environment by identifying upselling, cross‑selling, and new business opportunities.
- Working closely with colleagues across departments to maximise client satisfaction and resolve challenges with a positive, solution‑focused approach.

Qualifications

- Experience in a Meetings & Events role, ideally within a hotel or hospitality environment.
- An inspiring leader, able to guide a team with a “Yes, I can!” attitude.




- A strategic mindset and ability to familiarise yourself with various topics, developing them independently and proactively in a timely manner.
- Professional communication in German and English.
- Excellent communication and interpersonal abilities, and ability to conduct negotiations in both German and English.
- Creative problem‑solving with an eye for detail.
- Thriving in a fast‑paced, changing environment.
- A passion for delivering outstanding guest and client experiences.
- Skilled with IT systems on various platforms.

What We Offer

- Modern systems and processes support you in your tasks and in ensuring optimal selling of our hotels.
- Onboarding week and buddy program to introduce you to our systems, philosophies and daily business.
- The Radisson Academy e‑learning program and internal training.
- Flexible office working hours from Monday to Friday between 8 a.m. and 6 p.m.
- Flex Working allows you to work from anywhere for up to 2 days a week.
- €500 Refer‑a‑Friend premio for every recruitment through your recommendation.
- An extra day off around your birthday.
- Free access to our in‑house gym.
- Employee and friends & family rates in all our hotels, and an additional 30% F&B; discount during stays.
- The M&E; Incentive Agreement makes achieving goals even more attractive.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bi3b7