Front Office Manager - 4* Hotel

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bi4mv

ppWe are seeking an experienced and service‑driven bFront Office Manager /b to lead the daily operations of the Front Office department at a prestigious hospitality property located in bVenice, Italy /b. The ideal candidate is a dynamic leader with strong operational expertise, exceptional guest‑service standards, and the ability to inspire and develop a multicultural team. /p h3Key Responsibilities /h3 h3Front Office Operations /h3 ul liOversee all Front Office functions, including reception, guest relations, concierge, switchboard, and night audit. /li liEnsure smooth daily operations and consistently high service standards aligned with the property’s brand values. /li liMonitor room allocation, VIP arrivals, special requests, and guest preferences to guarantee personalized service. /li liMaintain accurate records, reports, and operational procedures. /li /ul h3Team Leadership Development /h3 ul liLead, train, and motivate a diverse Front Office team to deliver exceptional guest experience. /li liConduct regular performance evaluations and identify training needs. /li liFoster a positive, collaborative, and service‑oriented work environment. /li /ul h3Guest Experience Service Excellence /h3 ul liAct as the primary point of contact for guest concerns, ensuring timely and effective resolution. /li liImplement service‑enhancement initiatives to elevate guest satisfaction and online reputation. /li liMaintain strong visibility in the lobby and public areas to engage with guests and support the team.



/li /ul h3Financial Administrative Management /h3 ul liManage departmental budgets, cost control, and labor planning. /li liAnalyze key performance indicators (KPIs) such as occupancy, ADR, RevPAR, and guest satisfaction scores. /li liCollaborate with Revenue Management and Reservations to optimize room inventory and maximize revenue. /li /ul h3Compliance Standards /h3 ul liEnsure compliance with local regulations, safety protocols, and company policies. /li liMaintain brand standards and audit readiness at all times. /li liCoordinate with other departments (Housekeeping, FB, Maintenance, Sales) to ensure seamless operations. /li /ul h3Qualifications Requirements /h3 ul liProven bexperience as a Front Office Manager or Assistant Front Office Manager /b in a 4‑or 5‑star hotel environment. /li liStrong leadership, communication, and interpersonal skills. /li liExcellent problem‑solving abilities and a guest‑centric mindset. /li libProficiency in English and Italian /b; additional languages are a plus (French, German, Spanish). /li liSolid understanding of PMS systems (Opera Cloud preferred) and hotel operational software. /li liAbility to work flexible hours, including weekends and holidays. /li liStrong knowledge of luxury service standards and international hospitality practices. /li /ul h3What We Offer /h3 ul liA leadership role within a respected and confidential hospitality group. /li liCompetitive compensation package aligned with experience. /li liOpportunities for professional growth within an international environment. /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bi4mv