Night Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7biwmg

Job Overview: - We are seeking a responsible and proactive Night Manager to oversee the night-time operations of our Castello Hotel. You will be responsible for maintaining a safe and secure environment and ensuring guest satisfaction during night-time hours. You will work with the front office team to ensure excellent service for our guests, continuously fine-tuning service and guest management skills, in compliance with our company philosophy, operating standards and procedures. You will be in a harmonious work atmosphere with a focused approach on collaboration. Main tasks and responsabilities: - You will manage and coordinate all activities during night-time hours, including front desk operations, security, room service, housekeeping, and maintenance;
- You will address any guest inquiries, concerns, or complaints promptly and professionally. Ensure high levels of guest satisfaction throughout the night;
- You will take care of guests, check-in and check-out operations in compliance with department standards and procedures;
- You will produce complete nightly reports, including occupancy rates, revenue summaries, and incident reports. Ensure accuracy and completeness of all paperwork.to be shared with management and administration departments;




- You will keep professional and ethical relationships with guests, suppliers and colleague;
- You will communicate effectively with daytime management and other departments to ensure continuity of operations and address any issues or concerns that arise during the night;
- You will conduct nightly audits of financial transactions, including room charges, payments, and adjustments. Ensure accuracy and integrity of financial records;
- You will respond to emergencies such as medical incidents, fire alarms, or other safety concerns. Implement appropriate protocols and coordinate with emergency services as needed. Skills and competences required: - Previous experience in a similar role, preferably in the hospitality industry;
- Strong leadership and communication skills;
- Ability to work independently and make decisions;
- Excellent problem-solving abilities;
- Fluent in English and Italian;
- Proficiency in computer systems and hotel management software. What we offer: - Competitive salary offer;
- Learning & development training;
- Well-being activities (Yoga classes, get together activities, welfare measures);
- Staff accommodation & meals. **Notes**: - Further details will be provided during the job interview.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7biwmg