TECHNICAL PRESALES MANAGER

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TECHNICAL PRESALES MANAGER – INTERNATIONAL MARKETS
Location: Italy (HQ) or UK or home working. Trips to Italy (Milan and Cagliari) are to be expected on a regular basis. Reporting to: Head of International markets (with strong alignment to product team).
Job Summary: In order to support our International growth, we are looking for a Technical Presales & Project Manager. This customer‐facing role is strategic in a fast‐growing company like Vivocha, where time to market, speed of deployment and the consulting support of our customers are key to our success.
You are dedicated to working in a small, fast‐paced start‐up environment where every day is different and everyone needs to 'roll their sleeves up'.
Reporting to the Head of International markets, the Technical Presales & Project Manager will be responsible for managing customer projects in the area of cloud solutions for customer care; working both in the office and directly with customers.
Vivocha is an emerging provider of next‐generation customer engagement solutions.



Its award‐winning platform enables businesses to seamlessly communicate with prospects and customers on the website, mobile app or social media using Video, Voice, Chat and collaboration tools such as assisted browsing, form & document sharing. A proactive engine optimises contacts to reduce service cost and avoid redundant calls to the contact centre. As a stand‐alone platform, or fully integrated with pre‐existing contact centre technologies, Vivocha dramatically reduces deployment time and integration cost, delivering fast ROI.
Responsibilities and Duties
Work with the sales team, focusing on positioning Vivocha to customers from a technical perspective
Carry out on‐site and online product demos
Build POCs where appropriate
Design and build the appropriate pre‐sales demonstration environment and keep it updated
Provide training to the sales team on all product and technical matters
Support the sales team in responses to RFI/RFP with the complet

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bjamt