Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bjct3

**Agile Lab** is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures. With a highly skilled team of over 300 engineers based in Europe, Agile Lab helps organisations with their data-driven transformation. Take a look at our **handbook** to discover our core values and processes. **The opportunity**:
We are looking for a **Customer Success Manager**. In this role, you will lead strategic projects for **enterprise clients**, ensuring on-time and high-quality delivery across all phases**:presales, delivery, and post-sales**. **Your goal will be to improve customer satisfaction, reduce operational risks, and work closely with the sales team to identify new business opportunities along the way**. **RAL**:50K-70K + bonus**:
**Responsibilities**: - **Presales Support**: Collaborate with the sales team to shape technical proposals and define project definition.
- **Project Delivery**: Oversee planning, execution, and monitoring of project no technical activities in according with internal teams and key stakeholders.
- **Customer Success**:Act as the main point of contact for the client, ensuring service continuity and effective issue resolution.
- **Upselling**: Identify service expansion opportunities during project execution and post-sales engagement.
- **Reporting**: Produce regular reports on project status, KPIs, and risk analysis.



**️ Requirements**: - **5-7 years of experience** in Project Management or Customer Success within IT or technology-driven environments.
- **Strong operational ownership and effective stakeholder management skills.**
- Proven ability to proactively **manage risks, resolve issues, and identify upselling opportunities.**
- Familiarity with **project management methodologies** such as Agile, PMI, or Prince2 (certifications are a plus)
- Excellent **organizational, problem-solving, and clear communication skills.**
- Full professional **proficiency in**both **Italian and English.** **We offer**: - Full Remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;
- Real work life balance;
- Training monthly budget (time and money);
- A structured career path with clear expectations and salary for each level;
- Support of a buddy in the first week of work;
- A coach as a guide in choosing the most suitable experiences for your ambitions;
- Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work;
- _ Agile Nomads Experience_: opportunity to work for 2 weeks abroad;
- Referral premio, if you bring people as talented as you;
- The opportunity to attend one conference per year;
- A company rated 4.8 out of 5 for employee satisfaction on _Glassdoor_ and certified as a _Great Place to Work_
- Inclusive environment where you can be who you really are;
- Stimulating environment oriented to growth, both professional and personal. **How we work**: - We don't like hierarchies: we work as a team;
- We don't like bureaucracies, we prefer sense of responsibility;
- We like data, certainly, so anything that is measurable;
- We want to make a positive change in our industry;
- Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bjct3