Key Account Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bjd2m

**Agile Lab** is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures. With a highly skilled team of over 300 engineers based in Europe, Agile Lab helps organisations with their data-driven transformation. Take a look at our **handbook** to discover our core values and processes. **The opportunity**:
We are looking for a **Key Account Manager**. In this role, you will own relationships with a portfolio of strategic enterprise clients, ensuring long-term value realisation, adoption of our solutions and commercial growth. You will act as the trusted advisor for your accounts, coordinating cross-functional teams across presales, delivery and post-sales to deliver exceptional outcomes and identify expansion opportunities. **RAL**:60k-80k + bonus**:
**Responsibilities**: - **Account Strategy**: Define and execute account plans that deliver business value, retention and revenue growth for each assigned client.
- **Customer Relationship Management**: Serve as the single point of contact for executive and senior stakeholders, building trust and aligning Agile Lab’s offerings with customer objectives.
- **Cross-functional Coordination**: Collaborate with Sales,



Delivery, Product and Customer Success teams to ensure on-time, high-quality execution of projects and services.
- **Commercial Expansion**: Identify upsell, cross-sell and renewal opportunities; lead commercial negotiations and contract discussions in partnership with the sales team.
- **Value Realisation & Reporting**: Track and report on account KPIs, business outcomes and adoption metrics; communicate impact to both clients and internal stakeholders.
- **Risk Management**: Proactively identify risks to delivery or relationship health and coordinate mitigation plans to protect account satisfaction and revenue.
- **Advocacy & Feedback**: Capture customer feedback to influence product roadmap and service improvements; foster customer advocacy and case studies. **️ Requirements**: - **5+ years of experience** in key account management, customer success or strategic sales within IT, data or technology-driven environments.
- **Proven track record** of managing enterprise accounts and achieving retention and growth targets.
- **Strong stakeholder management** and executive presence, with the ability to influence at senior levels.
- Commercial acumen with experience in contract negotiation, forecasting and pipeline management.




- Familiarity with project delivery lifecycles and ability to coordinate technical and non-technical teams.
- Excellent organisational, problem-solving and communication skills.
- Full professional proficiency in both **Italian and English**.
- Willingness to travel to client sites when required. **We offer**: - Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;
- Real work life balance;
- Training monthly budget (time and money);
- A structured career path with clear expectations and salary for each level;
- Support of a buddy in the first week of work;
- A coach as a guide in choosing the most suitable experiences for your ambitions;
- Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work;
- _ Agile Nomads Experience_: opportunity to work for 2 weeks abroad;
- Referral premio, if you bring people as talented as you;
- The opportunity to attend one conference per year;
- A company rated 4.8 out of 5 for employee satisfaction on _Glassdoor_ and certified as a _Great Place to Work_
- Inclusive environment where you can be who you really are;
- Stimulating environment oriented to growth, both professional and personal. **How we work**: - We don't like hierarchies: we work as a team;
- We don't like bureaucracies, we prefer sense of responsibility;
- We like data, certainly, so anything that is measurable;
- We want to make a positive change in our industry;
- Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bjd2m