Customer Support Coordinator Italy
Pubblicato il 07-08-2026 - GenePlanet in Roma
Are you a driven and multilingual professional with a passion for sales and customer service? **GenePlane**t, a leading EU-based biotech company specializing in preventive genetic tests, is seeking a dynamic Contact Center Manager to join our growing team. With a global presence in 45+ markets and a commitment to empowering individuals to take control of their health, GenePlanet collaborates with over 5,000 medical centers, doctors, and insurance companies. **Tasks**: - **Drive Sales**: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests.
- **Patient Coordination**: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey.
- **Exceptional Customer Service**: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy.
- **Performance Analysis**: Monitor and analyze contact center performance, identifying opportunities for optimization.
- **Marketing Collaboration**: Provide valuable feedback to the online marketing team based on patient interactions and market insights.
- **Strategic Input**:
Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement.
- **Market Intelligence**: Communicate key market information to the marketing team to inform strategic decisions. **Requirements**: - Sales-oriented mindset with a focus on achieving results.
- At least 2 years of experience working in sales/customer service, preferably in a contact center environment.
- Fluency in English and Italian.
- Medical background is a plus.
- Marketing knowledge is a plus.
- Strong communication skills.
- Excellent organizational and time-management abilities.
- Ability to work independently and as part of a team. **Benefits**: - Competitive salary and performance-based bonuses.
- Opportunities for professional growth and development within a leading biotech company.
- A dynamic and supportive work environment.
- The opportunity to work in an international environment. If you are a motivated and multilingual professional with a passion for sales and customer service, we encourage you to apply!