Help Desk Technician
Pubblicato il 07-08-2026 - Sharp Brains in Firenze
ppSkill Set: Helpdesk Support Technician Level 1 /ppContract: B2B/Freelance /ppLocation: Florence, Italy /ppDays per week: Onsite on demand /ppLanguage: English Italian /ppRoll Type: Dispatch /ppLa preghiamo di leggere attentamente la panoramica e i requisiti per questa occasione di lavoro riportati di seguito.
/ph3Key Responsibilities: /h3ulliProvided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
/liliHandled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
/liliManaged the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
/liliDelivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
/liliAdministered approved software installations, updates, and security patching in coordination with IT policies.
/liliProvided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
/liliEnsured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
/liliOffered VIP support and acted as the primary onsite contact during critical escalations or outages.
/liliSupported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
/liliAssisted with Active Directory tasks, basic user account management, and smart hands support.
/liliMaintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
/liliDemonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
xrdbqlu /liliFollowed ITIL practices for incident, problem, and service request management in corporate environments.
/li /ulpNote: Freelancers are preferred /p /p #J-*****-Ljbffr