OverviewWe are looking for a passionate and detail-oriented E-CRM & Customer Engagement to join our E-CRM & Customer Engagement team at the Global Headquarters in Milan, Italy.
You will play a key role in shaping the customer contact strategy, fostering long-term and meaningful relationships with our clients.Your ImpactAs a E-CRM & Customer Engagement, you will play a pivotal role in driving seamless data-driven communication across multiple channels, ensuring and the adoption of best practices to maximize engagement and conversion.ActivitiesSupport the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimizationOrchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpointsManage campaign reporting and analytics to drive improvements with a test, learn & scale-up approachEnsure a consistent and effective rollout of customer journeys across all channels (email, SMS, push notifications) to provide a seamless customer experienceActivate and test new digital channels to expand communication opportunities and improve customer reachLead CRM project requirements definition, translating business needs into functional requirements and collaborating closely with IT and cross-functional teams to ensure successful implementationManage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancementsQualificationsMinimum of 5 years of experience in CRM, digital marketing,

or clienteling rolesStrong knowledge of multichannel communication (email, SMS, push notifications) and campaign management toolsSolid analytical skills with the ability to interpret campaign performance data and translate insights into actionsFamiliarity with marketing automation platforms, customer journey design, and A/B testing approachesStrong project management skills with the ability to handle multiple priorities and deadlinesKnowledge of digital trends, customer engagement best practices, and competitive landscapeFluent in Italian and EnglishWe Would Appreciate a Person Who Is:A determined, agile, curious, engaging and creative approach to workHighly organized and able to manage multiple tasks simultaneouslyPrevious experience working in a middle-to-large sized company and collaborating with different teams is nice to haveAble to build meaningful relations across multiple departments, with a strong focus on team-workCompensation & BenefitsApplication of CCNL CommercioCompensation package range: from ****** to ****** € gross.Competitive Corporate Welfare Services"Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."#J-*****-Ljbffr

E-Crm & Customer Engagement Coordinator

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