Customer Success Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bl5zp

M-Cube
is a leading company in
In-Store Digital Engagement solutions
, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps.
M-Cube
develops
innovative digital solutions
to improve service, engagement, customer retention and communication within the
retail industry
.
M-Cube, established in ****, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.
With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners,
M-Cube
currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.
The job
The
Customer Support Specialist
actively takes part in client support and product exchange procedures, both over the phone and through e-mail.
You must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements.
As a Customer Support Specialist, you must also have excellent customer service and communication skills.
Your responsibilities
Handling customers inquiries, problems or questions over the phone or through e-mails




Handling product exchange logistics by insuring the shortest possible exchange procedures
Updating the internal data base with any modifications or changes on the present status of our customers
Your profile
Proficiency in English and German
Proficiency in MS Office
Proficiency in IT and Tech tools
Great communication and interpersonal skills
Autonomous, organized and stress resistant
Would be a plus
Proficiency in a
third language (Dutch) written and spoken
Previous experience in technical customer service/Help desk is an asset
Ability to diagnose a technical problem and identify the solution to resolve
Knowledge of Audio / Video environments (file formats, streaming formats, Audio / Video connections, screen settings, encoding)
Our offer
Indicative salary range: €23,000 – €26,000 gross per year, to be determined based on the candidate's experience and skills
Full-time contract with an initial duration of 6 months
Meal vouchers and employees discounts platform
The opportunity to work remotely in accordance with the Company hybrid working policy
Workplace
Trieste
Open Announcement:
This job posting is open to candidates of all genders pursuant to Art. 27 (D.Lgs. ********), to all individuals protected under D.Lgs.
9 luglio ****, n.
21 and N. 216, and to protected categories (Law *****), as we believe in providing every person with the opportunity to contribute to our success.
#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bl5zp