It Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7blkg0

ppWithin Program NEXT, we are looking for an IT Service Manager to ensure the stability, performance and continuous improvement of NEXT services, acting as a key interface between Business, IT teams and vendors.
/ppKey responsibilities of the role will include: /pulliGovern Service, Incident, Problem, Change and Major Incident Management processes.
/liliCoordinate operational teams and vendors, ensuring timely issue resolution and service continuity.
/liliMonitor service performance through SLAs, KPIs and service reviews.
/liliManage escalations and support continuous service improvement initiatives.
/liliDrive ServiceNow enhancements and operational process improvements.
/liliSupport budget monitoring and cost optimization for Run and Change activities.
/liliCollect and consolidate business demands and requirements supporting portfolio management activities.
/liliManage supplier relationships, contracts and invoicing processes.
/liliSupport internal and external audits, ensuring compliance with corporate controls and regulatory requirements.
/liliMonitor remediation plans, corrective actions and process adherence.
/li /ulpstrongRequirements /strong /ppOur ideal candidate will meet the following requirements: /pulliExperience in IT Service Management and operational governance.
/liliKnowledge of Incident, Problem, Change and Major Incident Management processes.
/liliExperience with ServiceNow ITSM.
/liliExperience in vendor and contract management.
/liliKnowledge of SLA/KPI monitoring and service reporting.
/liliExperience in budget management and financial tracking.
/liliKnowledge of audit, compliance and operational risk management processes.
/liliUnderstanding of DORA,



ITGC controls and corporate governance requirements.
/liliFamiliarity with IFRS17 and IFRS9 environments.
/liliStrong stakeholder management, communication and problem-solving skills.
/liliFluent English, written and spoken.
/li /ulpSoft Skills: /pulliExperience in Finance Transformation or Regulatory Reporting programs.
/liliKnowledge of insurance and finance applications.
/liliExperience in multi-country and multi-entity environments.
/liliFamiliarity with Project Portfolio Management and demand governance processes.
/liliExperience supporting audits in regulated environments.
/liliStrong negotiation, coordination and continuous improvement mindset.
/liliStakeholder management and clear communication.
/liliProblem-solving and service-continuity mindset.
/liliCoordination, negotiation and continuous improvement mindset.
/li /ulpWe offer employment at the IV - V level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.
/ppGross annual salary ranging between 40K€ and 50K€ gross per year.
The final offer will be aligned with the candidate's professional experience, technical and soft skills relevant to the role, and may include an individual variable component.




/pulliSmart working and flexible hours /liliCorporate welfare system /liliMeal vouchers /liliSupplementary health insurance and discounted insurance policies /liliWell-being initiatives /liliTraining and development /liliStructured continuous learning paths (technical and managerial) /liliCareer development programs within the Group /liliAccess to learning platforms and internal mobility opportunities, including international /li /ulpstrongCompany Profile /strong /ppJoining Generali means becoming part of an international Group with a strong heritage and a forward-looking vision, where people are at the center of our sustainable growth strategy.
/ppWe foster a responsible, inclusive, and innovation-driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate.
We believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth.
/ppAt Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group.
We recognize talent and merit, and support flexibility as a key enabler of well-being and a sustainable work-life balance.
/ppWorking with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day.
/ppAs an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7blkg0