As a Field Service Technician, you will service Vertiv UPS systems, batteries, power distribution, and site monitoring gear to ensure reliability. You’ll build strong rapport with customers, sales teams, and distributors while coordinating with Call Control and your supervisor. You will work safely, comply with ISO 9001:2000 processes, and maintain accurate records and spare parts. This role offers hands‑on problem solving, flexible scheduling, and exposure to critical power infrastructure. You will be part of a service team that drives on‑site performance and customer satisfaction.
Respond to service calls professionally and on duty
Perform work safely and per codes and company policy
Manage spare parts using established procedures
Assist in maintaining planned maintenance completion rate at a minimum of 90%
Coordinate with call control to schedule and complete work
Keep customer listing accurate and report site changes
Follow ISO 9001:2000 processes and safety guidelines
Maintain company vehicle and issued tools/property
Work as part of the service team and ensure task follow-through
Submit timely,

accurate daily paperwork and debrief at customer premises when possible
Be available for weekend and night work and travel as required
Report sales or service leads to the proper department
Comply with Export/Import and Supply Chain Security regulations under the company program
Participate in 24/7 on-call rota and potential international travel
HNC/HND in Electrical/Electronics Engineering or equivalent
Experience in a technical service or test environment of AC Power equipment
Previous field service experience essential
Excellent customer service and strong communication skills
Self-starter with time management and ability to work under pressure
Clean valid driving licence
Willingness to travel and stay away from home when required
Good teamwork and ability to work off‑hours as needed
As a Field Service Technician, you will service Vertiv UPS systems, batteries, power distribution, and site monitoring gear to ensure reliab…

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