E-CRM & Customer Engagement Coordinator
Pubblicato il 08-08-2026 - Altro in Milano
Overview
We are looking for a passionate and detail-oriented E-CRM & Customer Engagement to join our E-CRM & Customer Engagement team at the Global Headquarters in Milan, Italy. You will play a key role in shaping the customer contact strategy, fostering long-term and meaningful relationships with our clients.
Your Impact
As a E-CRM & Customer Engagement, you will play a pivotal role in driving seamless data-driven communication across multiple channels, ensuring and the adoption of best practices to maximize engagement and conversion.
Activities
Support the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimization
Orchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints
Manage campaign reporting and analytics to drive improvements with a test, learn & scale-up approach
Ensure a consistent and effective rollout of customer journeys across all channels (email, SMS, push notifications) to provide a seamless customer experience
Activate and test new digital channels to expand communication opportunities and improve customer reach
Lead CRM project requirements definition, translating business needs into functional requirements and collaborating closely with IT and cross-functional teams to ensure successful implementation
Manage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements
Qualifications
Minimum of 5 years of experience in CRM, digital marketing, or clienteling roles
Strong knowledge of multichannel communication (email, SMS, push notifications) and campaign management tools
Solid analytical skills with the ability to interpret campaign performance data and translate insights into actions
Familiarity with marketing automation platforms, customer journey design, and A/B testing approaches
Strong project management skills with the ability to handle multiple priorities and deadlines
Knowledge of digital trends, customer engagement best practices, and competitive landscape
Fluent in Italian and English
We Would Appreciate a Person Who Is:
A determined, agile, curious, engaging and creative approach to work
Highly organized and able to manage multiple tasks simultaneously
Previous experience working in a middle-to-large sized company and collaborating with different teams is nice to have
Able to build meaningful relations across multiple departments, with a strong focus on team-work
Compensation & Benefits
Application of CCNL Commercio
Compensation package range: from 40.000 to 48.000 € gross.
Competitive Corporate Welfare Services
“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”
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