Customer Collaboration & Analyst
Pubblicato il 08-08-2026 - Altro in Milano
Your Tasks
Ensure a deep understanding of customer service and supply chain processes, identifying opportunities to improve efficiency, customer satisfaction and service performance.
Analyze order-related data, product availability, service performance and operational flows to proactively identify issues and implement corrective actions.
Develop and strengthen collaboration with key customers, building strong relationships with customer supply chain teams and acting as a trusted business partner.
Monitor and analyze key performance indicators (Service Level, On Time Delivery, distribution costs, customer-specific KPIs), defining action plans and driving continuous improvement.
Coordinate the flow of logistic information between internal and external stakeholders, ensuring transparency and effective communication.
Understand customer needs and translate them into efficient, scalable solutions, including the adoption of new tools, technologies and ways of working.
Collaborate cross-functionally with Sales, Planning, Logistics and other functions to ensure alignment and successful execution of customer‑centric initiatives.
Your Profile
Analytical mind‑set, as well as effective communication and conflict‑resolution skills.
Self‑motivated and great at analysis, with consolidated analytical and reporting skills.
Strong understanding of supply chain principles and best practices.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
Proactive, pragmatic, and results‑driven, with a focus on creative problem‑solving.
Requirements
Bachelor’s degree.
3 to 5 years of experience in the Supply Chain department of a FMCG company.
Good knowledge of SAP SD (Sales & Distribution).
Strong Microsoft skills (Microsoft Office – Microsoft 365 – Power BI).
Benefits
Gross annual salary (RAL) between €36,000 and €40,000, depending on experience.
Free parking for cars, bicycles, and motorcycles.
Flexible working hours (start time between 8:00 AM and 10:00 AM, with a 1‑hour lunch break).
Hybrid working model (2 days of remote work per week).
Company store discounts (discounted Beiersdorf products, open twice a week).
Participation premio, redeemable either as a cash payment or for services/benefits.
Faschim health insurance.
And much more!
#J-18808-Ljbffr