Event Sales Coordinator
Pubblicato il 08-08-2026 - Marriott International in Roma
**N. Posizione** 24086188 **Categoria la Posizione** Sales & Marketing **Sede** The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors. **CRITICAL TASKS** **Policies and Procedures**: - Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors. **Guest Relations**: - Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Speak to guests and co-workers using clear, appropriate and professional language. **Communication**: - Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information **Working with Others**: - Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals **Sales**: - Process management from the group/event request receipt until the execution of the contract and receipt of initial deposit
- Qualify RFPs
- Manage RFPs received via group enquiries websites such as Starcite, Cvent, HPN (and similar) and update these systems in a timely manner according to Company policy
- Control of availability of rooms and meetings spaces
- Bid proposal and reservation management, timely Clients follow up
- Effective Negotiation skill using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
- Site Inspections
- Contract preparation and execution
- Deposits schedule **Data Management**
- Accurately insert all Groups/Events Opportunities in Opera S&C;, and keep the business blocks/forecasts updated in real time
- Create applicable rate code and market codes
- Produce requested reports upon request
- Ensure Opera and One Source systems are kept clean, balanced and efficient
- According to Rev Mgr indications, ensure all Groups/Events Opportunities are analyzed through Marriott systems **Revenue Management**
- Set applicable rates to various RFP according to strategy received
- Promote Upselling in each occasion
- Support Active Sales team, Event Sales Team and Event Operations Team to reach common goals
- Marriott International applica una politica di pari occasione. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dal