Customer Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bo3kv

**Fully Remote - Performance-Based Growth Opportunity** **The Company** Angloville is one of Europe’s leading providers of **English immersion programs**, serving over **25,000 students per year** both online and offline. With operations in **8 European markets**, we specialize in high-quality educational experiences for students of all ages. **The Role** We are looking for a **resilient, persuasive, and results-driven professional** with **proven cold calling experience in a call center** to join our Italian sales division as a **Lead Re-Conversion & Sales Development Representative**. This role is designed as a **stepping stone into a full-time hot lead sales position** within Angloville. **Key Responsibilities**
- **Re-engage and qualify dormant leads** that previously expressed interest but did not convert.
- **Use a consultative and persuasive approach** to shift hesitant prospects toward enrollment.
- **Handle objections effectively** and work on converting initial "no" responses into "yes".
- **Confirm and reconfirm pre-booked sales calls** to ensure potential customers attend.
- **Accurately log customer interactions** in the CRM, tracking reasons for hesitation and potential follow-ups.
- **Follow structured call scripts** while adapting dynamically to customer responses.
- **Monitor and improve lead conversion rates**, as performance is measured on **successful re-conversions into sales, not just re-engagement**.




- **Collaborate with the sales team**, providing insights into customer behavior and objections. **Required Skills & Experience**
- **Minimum 2 years of experience in a call center making outbound sales or cold calls.**: - **Proven ability to convert leads and handle objections professionally.**: - **Previous sales experience, preferably in consultative or high-value product sales.**: - **Fluent in Italian and English (spoken and written), with excellent communication skills.**: - **Tech-savvy and experienced in using CRMs, call tracking, and sales automation tools.**: - **Highly disciplined, resilient, and structured in approach.**: - **Strong ability to work with targets, KPIs, and performance-based incentives.** **Work Conditions & Compensation**
- **Fully remote position** with **call monitoring and productivity tracking software**.
- **Fixed salary + performance-based bonuses**, focusing on **lead-to-sale conversion rates**.
- **Opportunity to grow into a full-time sales role with hot leads.**: - **Flexible hours, with structured performance monitoring.**: - **Ongoing training and coaching to maximize success.** Pay: €1,000.00 - €2,500.00 per month **Experience**: - Call Centre: 2 years (required) **Language**: - Italian (required)
- English (required) Application Deadline: 28/02/2025
Expected Start Date: 03/03/2025

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bo3kv