Field Service Supervisor
Pubblicato il 08-08-2026 - Thermo Fisher Scientific in Milano
**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials **Supervisor Field Service EM** When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D; in the industry, we give our people the resources and chances to create significant contributions to the world. **Division Specific Information** The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales. **How You Will Make an Impact**:
Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency. **Key Responsibilities**: - People management, development of assigned service team
- Internal team communication
- Leading and facilitating regular team meetings
- Regular coordination with the sales and service team
- Efficient staff scheduling
- Handle customer critical communication together with service manager
- Escalation management
- Participation in customer meetings
- Ensure health and safety protocols are followed
- Coordination of technical and non-technical training
- Support of the regional service manager
- installation planning and preparation, working with Regional Installation Project Manager (RIPM) and regional experts
- take on field service activities typically 50% of normal working hours depending on the team size **Education**
- Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent. **Experience**
- Minimum 3-5 years of experience in a related field. **Knowledge, Skills, Abilities**
- Strong leadership and mentoring skills.
- Experience in troubleshooting and repairing high-tech systems.
- Technical competence as Field Service Engineer, Electron Microscopy preferred
- Excellent communication skills in English and local language
- Highly organized and in control of administrative tasks
- Excellent planning and organizational skills
- Negotiation skills and commercial mindset
- challenges the status quo, seeks opportunities to improve
- Understanding of standard and value-added service offerings
- Valid driving license (B) **Benefits** We offer competitive remuneration, annual incentive plan premio, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!